WARRANTY GUIDELINES
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified
and/or abused, including but not limited to the following:
Damages to enclosure or parts due to misuse, abuse, or improper use
of cleaning materials/methods.
Bent frame, broken speaker connectors and burnt tracers on PCB.
Fading/deterioration of components and finish due to improper
exposure to elements.
Product/part damaged due to poor packaging or abusive shipping
conditions.
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service
department at (510) 732-1000 and request an RMA number (Return
Material Authorization), item(s) shipped without a valid RMA number will
be refused. Make sure you provide us with your complete and correct
shipping address, a valid phone number, and a brief description of the
problem you are experiencing with the product. In most cases, our
technicians might be able to resolve the problem over the phone, thus
eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage. Shipper claims regarding item(s) damaged in transit
must be presented to the carrier. Earthquake Sound Corporation reserves
the right to refuse improperly packed product(s). A copy of original sales
receipt must accompany product(s) returned for service.
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All specifications are subject to change without notice.
www.earthquakesound.com
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products be free from defects in material and workmanship, under normal and
proper use, for a period of five (5) years from the date of purchase (as shown on
the original sales receipt with serial number affixed/written on it).
The five (5) years warranty period is valid only if the product is properly installed
by an Earthquake authorized party, and the warranty registration card is
properly filled out and sent to Earthquake Sound Corporation. If the product is
installed by a non-authorized party, a ninety (90) day warranty period applies.
(A) Five (5) years limited warranty plan coverage guidelines:
First year: Earthquake pays for labor, parts, and ground freight (only in
US mainland, not including Alaska and Hawaii) back to customer.
Second, third, fourth & fifth year: Earthquake pays labor only. Customer
must pay for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and
deemed to have no problem, will not be covered by the five (5) years
limited warranty. Customer will be charged a minimum of one (1) hour of
labor (ongoing rates) plus shipping charges back to customer.
(C) Earthquake agrees to repair or replace - at our option - all such defective
products/parts subject to the following provisions:
Defective products/parts have not been altered or repaired by anyone
other than an Earthquake factory approved technician.
Products/parts are not subjected to negligence, misuse, improper use,
or accident.
Products/parts are not damaged by improper line voltage or used with
incompatible products.
The serial number or any part of it has not been altered, defaced or
removed.
Products/parts have not been used in any way that is contrary to
Earthquake's written instructions.
