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Eargo 99-0001-001, Manual

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Eargo 99-0001-001 Manual Download Page 21

17

18

Issue

Possible Cause

Solutions

Poor sound quality

•  Low battery
•  Wax or debris buildup
•  Change in hearing level

•  Charge Eargo
•  Clean with alcohol pad 
•  Adjust sound profile

Eargo devices 
don’t charge

•  Eargo devices not placed 

correctly in charger

•  Remove and reposition Eargo devices correctly in charger 
•  If on charging base, reposition charger on charging base

No LEDs showing  
on charger

•  Did not tap wake-up button
•  Charger discharged

•  Tap charge indicator wake-up button
•  Charge charger using USB cord and USB plug

No sound

•  Dead battery
•  Wax or debris is blocking  

the speaker

•  Charge Eargo
•  Clean dome with alcohol pad or cotton swab moistened 

with alcohol

Different volume in left  
and right ear

•  Not set to correct program

•  Cycle through SP on one ear until volume              

matches in both

Repeated beeps

•  Battery low

•  Charge Eargo

Charging light 
flashing blue

•  Eargo device not inserted 

correctly in charger

•  Remove and reposition Eargo device correctly in charger

How do I turn them off?

•  Not in charger

•  Place devices in charger to automatically turn them off

Summary of Contents for 99-0001-001

Page 1: ...Charger ...

Page 2: ...What s Included Micro USB Cord Charger USB Plug ...

Page 3: ...Contents 01 Indications for Use 05 Charging Your Eargo 11 Charging Your Charger 13 Storage 15 Share The Love 17 Troubleshooting 19 Support 21 Appendix ...

Page 4: ...mines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active drainage from the ear within the previous 90 days iii History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute...

Page 5: ...torhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing ai...

Page 6: ...n from a licensed physician Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise of such a waiver is not in your best health interest and its use is strongly discouraged Children with Hearing Loss In addition to seeing a physician for a medical evaluation a c...

Page 7: ...nal information about adjusting to and maximizing your experience using your Eargo hearing devices Possible Side Effects Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it If this or anything related may arise please contact Eargo If an actual allergic reaction occurs contact your hearing care professional Severe swelling discharge from the ear exc...

Page 8: ...me to time That s what the white charging base is for Let s make sure your charger and Eargo devices are fully charged before using them Top those babies up Sometimes the batteries drain while in shipment from our factory It s a long trip and they get bored and lonesome You know how it is As you know by now we like to make things as easy as we can for you So when your Eargo devices arrive they re ...

Page 9: ...ductive charging Bada bing bada boom If the light on the charging base does not turn on and you don t hear a tone please reposition the charger in the center of the charging base It takes approximately 6 hours to fully charge your charger and Eargo devices When charging is complete you can start using your Eargo devices Please discard the tape and foam that is used to secure the Eargo devices duri...

Page 10: ...ack body of the Eargo above the gold contacts not on the white Flexi Fibers When the charging light under the Eargo changes from solid blue to solid white charging will begin This charging light may flash blue for a few seconds before turning solid white when you first insert the Eargo This is normal But if this charging light continues to flash blue for an extended period of time or remains solid...

Page 11: ...Charging light inside charger Removal thread out and up Push down into cradle 8 Cradle ...

Page 12: ...9 ...

Page 13: ...ing how much charge the Eargo devices have left This way the charger will know if it should charge the devices full blast or just gently trickle charge them Clever little charger eh After this assessment period the lights will show how much juice you have in each Eargo 1 to 4 lights and will dim after approximately 10 seconds It takes approximately 6 hours to fully charge your Eargo devices and a ...

Page 14: ... fully Then you re good to go In a literal and figurative sense While charging the charger the Eargo devices will also charge If you re the curious sort and we can t blame you if you are gently tap the charge indicator wake up button at any time This is an invisible button pretty cool isn t it that s located between the Eargo logo and the battery symbol Tapping it will wake up the indicator lights...

Page 15: ...12 When charger is fully charged all battery lights glow white Full Charge When charger is at low charge one battery light glows red Low Charge ...

Page 16: ...13 ...

Page 17: ...em in the charger That ll keep them fully charged Maximizing Battery Life To maximize the battery life of your Eargo devices it is best to wear them all day until their batteries run low or run out and then recharge them fully overnight in the charger To maximize the battery life of the charger please place it on the charging base each night Turning Off Your Eargo Devices Placing your Eargo device...

Page 18: ... are three non working sample packs to pass along to friends and family If any of them purchase Eargo devices and they use the code included in the box they ll receive a 100 credit towards their Eargo purchase and will probably give you a big hug Your friends can also order sample packs at eargo com or by calling 1 800 61 EARGO ...

Page 19: ...16 Size 12 Size 15 ...

Page 20: ... placed correctly in charger No LEDs showing on charger Did not tap wake up button Charger discharged No sound Dead battery Wax or debris is blocking the speaker Different volume in left and right ear Not set to correct program Repeated beeps Battery low Charging light flashing blue Eargo device not inserted correctly in charger How do I turn them off Not in charger ...

Page 21: ...arger on charging base Tap charge indicator wake up button Charge charger using USB cord and USB plug Charge Eargo Clean dome with alcohol pad or cotton swab moistened with alcohol Cycle through SP on one ear until volume matches in both Charge Eargo Remove and reposition Eargo device correctly in charger Place devices in charger to automatically turn them off ...

Page 22: ...ting guide on the previous pages Have questions Call 1 800 61 EARGO 1 800 613 2746 We have answers and are ready to help Guarantee Happiness Guaranteed If you re not happy with your Eargo devices return them within 60 days for a full refund Call us at 1 800 61 EARGO 1 800 613 2746 and we ll tell you how ...

Page 23: ...20 ...

Page 24: ...devices outside of these ranges respectively Battery Warnings Batteries are dangerous if swallowed To help prevent accidental ingestion of batteries Keep out of reach of children and pets Check your medications before taking them batteries have been mistaken for pills Never put batteries in your mouth as they can easily be swallowed NATIONAL BUTTON BATTERY INGESTION HOTLINE 202 625 3333 As with ma...

Page 25: ...mediately If you suspect you have touched any battery fluid or residue wash your hands thoroughly Waste Disposal Waste from electronic equipment must be handled according to local regulations Power Supply Specification Input 110 Vac 50 60 Hz 200mA max current Output 5 Vdc 1 2A Technical Data i Saturation output curve SSPL 90 curve 0 4CC COUPLER 2CC COUPLER ...

Page 26: ...test gain 23dB SPL vi Frequency range 200Hz 8000Hz vii Total harmonic distortion 500Hz 2 800Hz 1 1600Hz 1 viii Equivalent input noise 30dB SPL ix Battery current drain Sound Profile Quiescent 1kHz 65dB SPL Avg 90 dB SPL SP 1 1 04 mA 1 03 mA 1 24 mA SP 2 1 04 mA 1 04 mA 1 23 mA SP 3 1 04 mA 1 04 mA 1 25 mA SP 4 1 04 mA 1 04 mA 1 97 mA 0 4CC COUPLER 2CC COUPLER ...

Page 27: ...AST release REACH release 400 msec 15 000 msec 3 msec 100 msec 600 msec Calibrated swept pure tones per ANSI s3 22 2003 were used as the input signals In addition to the standard 2cc coupler measurements responses using a 0 4cc CIC coupler are provided as a more realistic representation of the device inside the ear canal ...

Page 28: ...ctions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reor...

Page 29: ...be 600 hPa to 1000 hPa Read and follow instructions for use Contains electronics dispose according to local regulations or return to Eargo Single use only Product adheres to requirements of Type B applied part Relative humidity Store between 0 to 90 relative humidity 5 C 32 F 45 C 104 F 20 C 4 F 50 C 122 F 0 90 600 hPa 1000 hPa Do not use if package is damaged Information and Explanation of Symbol...

Page 30: ... only be used by intended person Use by another person may damage their hearing Do not use an instrument such as a cotton swab to push the hearing aid in the ear canal The hearing aid may be placed too deep and cause damage to the ear Do not place charger in clothing pocket while charging with the micro USB cord The charger may overheat and malfunction Users with active implants such as a pacemake...

Page 31: ...c to prevent damage to the hearing aid Avoid exposure to water or long term exposure to moisture to prevent damage to hearing aid charger and base Do not dry hearing aid with a hairdryer Heat may damage hearing aid Only clean hearing aid with a pad moistened with alcohol Carefully wipe hearing aid to prevent damage To prevent damage and or malfunction do not modify hearing aid charger base or acce...

Page 32: ...our warranty covers This limited warranty covers defects in material and workmanship for the Eargo hearing system which includes the hearing devices internal components charger charging base cord and plug within the limited warranty period listed below Warranty period Eargo offers you a one 1 year limited warranty valid starting from the date of delivery What you get with your repair For valid rep...

Page 33: ...rsion in water or undue stress Damage caused by third parties or non authorized service centers renders this warranty null and void Number of repairs Unlimited during warranty period for repairs covered by warranty terms LOSS AND DAMAGE Loss Damage Eargo offers a one time 1x replacement for each device that is lost or damaged during the one 1 year warranty period for a fee Devices damaged from imp...

Page 34: ...31 Repairs or returns Eargo Inc 1975 W El Camino Real Suite 204 Mountain View CA 94040 Manufacturer Eargo Inc SKU 99 0001 001 SKU 99 0001 002 SKU 99 0002 001 SKU 99 0002 002 ...

Page 35: ...NOTES ...

Page 36: ...rademark of Eargo Inc The Eargo wordmark and symbol are trademarks of Eargo Inc 2015 Eargo Inc Charger Guide LBL0025 Rev A 04 23 Support 1 800 61 EARGO 1 800 613 2746 www EARGO com This is a new product not used or refurbished ...

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