Please call our
Technical help line:
(weekdays 9am-5pm)
01702 208187
(standard call rate charge applies)
POWER ASSISTED BICYCLES
Simple Troubleshooting
Problem
Check
Action
Low Speed
battery power
Charge Battery
Tyre
pressure
Inflate
tyre
If
tyre
flat
Repair
tyre
Load
Do
not
overload
The Motor is not
Every plug
Ensure every plug is
working
connected
Power indicator
Check the sensor is
light does not
still in place on the
come
on
on
the
bottom
bracket
Contact
Helpline
Power indicator on
Loose wiring or
Checkwiring and
battery is on,but
connection.
connections,
the bike doesn’t
check Sensor as above
work.
Contact
Helpline.
Reduce battery
Is the battery
performance.
fully charged?
Charger not giving
Check the light on
full charge.
charge remains
RED
during
charging
period?
Low Battery power
charger works
Replace Battery.
correctly?
Brakes loose
Cable tension
Take to cycle shop
Worn
blocks
for
service.
If NOT, charge fully.
If NOT, replace charger
If unsure on any of these
points, or you fail to correct
the problem, please call the
helpline who will be able to
advise you.
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