22
C
HAPTER 6: TROUBLESHOOTING
This chapter provides answers to questions/problems that can arise
while using the E-Pen.
Question/Problem:
When writing on the page, nothing appears onscreen.
You should:
1. Make sure that the Receiver is securely connected to the
computer.
2. Restart the computer if you have not already done so.
3. Make sure your hand or other object is not creating a
barrier/blocking the communication path between the pen and
Receiver.
4. Check the LED on the Receiver:
n
If the LED illuminates while writing, but nothing appears
onscreen, there is an interruption in transmission. See steps
1 and 2 above.
n
If the LED blinks but nothing appears onscreen:
i. Make sure that you are writing within the active area, as
described in
Chapter 2, Getting Started.
ii. You may not be viewing the part of the page you are
writing on if you are in the Actual Size View mode. Use
the scroll bars in the Main window to view the entire
page.
iii. Make sure that you are pressing hard enough on the nib
when writing. Pressure from the nib opens a circuit
which enables the signal to be transmitted from the pen
to the Receiver
n
If the LED illuminates but does not blink, and there is no
barrier between the pen and the Receiver, the battery in the pen
may need to be replaced. Refer to
Replacing the Battery
in Chapter 5.
5. Verify that the Use
Pen
option in the
File
menu is active.
