E-flite Eratix 3D 25e ARF Assembly Manual
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly.
This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll
free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and
is accepted at our facility
. A Service Repair Request is available
at www.horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with your complete
name, street address, email address and phone number where
you can be reached during business days, your RMA number,
a list of the included items, method of payment for any non-
warranty expenses and a brief summary of the problem.
Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt
verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Please advise us
of your preferred method of payment. Horizon accepts money
orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to pay
by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90
days will be considered abandoned and will be disposed of
accordingly.
Please note: non-warranty repair is only available
on electronics and model engines.
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should
be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 8-50-0233 with any questions or concerns
regarding this product or warranty.
