E.F. Johnson Company 5100 ES, Service Manual

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January 2007 5100 ES Series Portable Radio Service Manual 8-3
Service Information
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired,
whether it is in or out of warranty. You can obtain it in any of three ways:
• Download it from the EFJohnson Web site’s “Service & Support” section.
• Call the EFJohnson Customer Service Department and request it. See Section 8.2.
• Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior
physical damage to the equipment. Include this form in the shipping container with each
unit. Your telephone number and contact name are important as there are times when the
technicians may have specific questions that need to be answered to completely identify
and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab
about your unit. These numbers are referenced on the repair order and make it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not necessary unless you have been given one by
the Field Service Department. RA numbers are required for exchange units or if the Field
Service Department wants to be aware of a specific problem. If you have been given an
RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For
additional information on factory service, the Depot Service Department can be contacted
at the following e-mail address:
depotrepair@efjohnson.com
8.4 Replacement Parts
Replacement parts can be ordered directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described in Section 8.2. When ordering,
please supply the part number and quantity of each part ordered. The accessories available
for this transceiver are shown in the accessories listing in Table 1.1.
EFJohnson dealers also need to give their account number. If there is uncertainty about the
part number, include the designator (C512, for example) and the model number of the
equipment the part is from.
You may also send your order by mail or fax. The mailing address is as follows and the
fax number is shown in Section 8.2.
Service Parts Department
EFJohnson
1440 Corporate Drive
Irving, TX 75038-2401