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© Copyright e-con Systems. 2017. All rights reserved. 

 

17 

Support

 

Contact Us 

If you need any support on See3CAM_CU135 product, please contact us using the 
Live Chat option available on our website 

https://www.e-consystems.com/

 

Creating a Ticket 

If you need to create a ticket for any type of issue, please visit the ticketing page on 
our website - 

https://www.e-consystems.com/create-ticket.asp

 

RMA 

To know about our Return Material Authorization (RMA) policy, please visit the RMA 
Policy page on our website - 

https://www.e-consystems.com/RMA-Policy.asp

 

General Product Warranty Terms 

To know about our General Product Warranty Terms, please visit the General 
Warranty Terms page on our website - 

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consystems.com/warranty.asp

 

 

 

 

 

 

Summary of Contents for See3CAM CU135

Page 1: ...See3CAM_CU135 Camera Version 1 0 e con Systems 1 11 2017 DFU Application User Manual ...

Page 2: ... Copyright e con Systems 2017 All rights reserved 1 Disclaimer e con Systems reserves the right to edit modify this document without any prior intimation of whatsoever ...

Page 3: ...ELCOME SCREEN 4 STEP 2 INSTALLATION PATH SELECTION 4 STEP 3 READY TO INSTALL WINDOW 5 STEP 4 ATTACHING THE DEVICE 5 USING THE SEE3CAM_DFU APPLICATION 7 STEP 1 DEVICE SELECTION 7 STEP 2 FIRMWARE SELECTION 8 STEP 3 FIRMWARE UPDATE PROCESS 8 STEP 4 FIRMWARE UPDATE COMPLETE 10 TROUBLESHOOTING 13 FAQ 14 WHAT S NEXT 16 SUPPORT 17 ...

Page 4: ...e will be released which has additional features that are supported in the See3CAM device Please refer to Firmware Release Notes to know about additional features The new firmware also includes bug fixes and hence it is essential to upgrade this firmware to avail the new features of See3CAM device This document highlights the process of updating a new firmware in the See3CAM product In future to a...

Page 5: ... Device Step 1 Welcome Screen As a first step double click the See3CAM_DFU application setup file The files required are extracted and you can view the Welcome screen as shown below Figure 1 Welcome Screen Click the Next button to go to the next screen Step 2 Installation Path Selection To select the installation path you can either use the default installation path C Program Files e con Systems S...

Page 6: ...Selection Window Step 3 Ready to Install Window To begin the installation you can click the Install button as shown below Figure 3 Ready to Install Window Step 4 Attaching the Device The See3CAM device can be attached to the PC and you can view the completion window as shown below ...

Page 7: ...6 See3CAM_DFU Application User Manual Figure 4 Completion Window Click the Finish button to exit the Setup Wizard ...

Page 8: ... Device Selection Step 2 Firmware Selection Step 3 Firmware Update Process Step 4 Firmware Update Complete Step 1 Device Selection Click the Device drop down list which lists all the devices connected to the PC and select the camera to update the firmware as shown below Figure 5 Device Selection If no devices are connected for update No Device Connected label will be displayed as shown below ...

Page 9: ...Figure 7 Firmware File Selection Window You can verify the product name and the firmware version before proceeding Click the Open group on the Home tab to view the firmware image Note Please refer to Firmware Release Notes from firmware image package to know more about the update in firmware Step 3 Firmware Update Process To start the firmware update process click the F W UPDATE button as shown be...

Page 10: ...re Update Process You can switch the device to Firmware Update mode and can start erasing the Old Firmware as shown below Figure 9 Switching to e con DFU and Erasing the Old Firmware The application reads the firmware file and updates it into the device as shown below ...

Page 11: ...era when the firmware update is in process Step 4 Firmware Update Complete Once the progress bar reaches 100 the device will automatically reset and gets detected with new firmware as shown below Figure 11 Firmware Update Complete You can click the READ F W VERSION button to view the firmware version and can check if the firmware is updated as shown below ...

Page 12: ...ere is a bad USB connection or if you remove the device in the middle of firmware update then the application displays a Firmware Download Failed message as shown below Figure 13 Firmware Update Failure In this case the device is connected as e conDFU_USB_1_HUB_0 VID_2560 PID_DF00_0 as shown below ...

Page 13: ...12 See3CAM_DFU Application User Manual Figure 14 Device in e con DFU Mode You can again follow the steps 1 to 4 to retry the firmware update process ...

Page 14: ...shooting steps Device connected indication LED is RED and the device is not listed in the application or device manager It seems like device firmware is corrupted You need to try re flashing firmware image using firmware updater application from developer website If this does not help contact e con Systems online support support e consystems com ...

Page 15: ...CU135_Trigger_Mode_Application_Note_Rev_1_0 pdf document to know about how to use External trigger option in See3CAM_CU135 4 What sort of support does e con Systems provides along with the camera e con Systems will provide the basic support on the evaluation for all the customers who have purchased the camera e con Systems will provide the hardware software firmware customization of the kit based ...

Page 16: ...ipate the heat for prolonged usage 9 I would like to use a different lens What is the NRE charge If your application requires fixed focus custom lens contact sales e consystems com The Non recurring engineering NRE refers to the one time cost to research design develop and test a new product or product enhancement ...

Page 17: ...ual What s Next After understanding the usage of DFU application you can refer to the following documents to understand more about See3CAM_CU135 e CAMView_Streaming_Application_User_Manual_of_See3CAM_CU135 Release Notes of See3CAM_CU135 ...

Page 18: ...e a ticket for any type of issue please visit the ticketing page on our website https www e consystems com create ticket asp RMA To know about our Return Material Authorization RMA policy please visit the RMA Policy page on our website https www e consystems com RMA Policy asp General Product Warranty Terms To know about our General Product Warranty Terms please visit the General Warranty Terms pa...

Page 19: ...18 See3CAM_DFU Application User Manual Revision History Rev Date Description Author 1 0 28 February 2017 Initial Draft Camera Dev Team ...

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