DZOFILM GNOSIS, User Manual

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How to Obtain After-Sales Service
If a product does not function as warranted during the warranty period,
you may obtain after-sales service by contacting DZOFILM support team or
DZOFILM’s authorized dealers.Charges may apply for services not covered
by this After-Sales Policy.
The After-Sales Policy varies with the country or region of purchase. Please
contact DZOFILM for information specific to your location.
Warranty Service
DZOFILM grants a minimum warranty period of one year from the date of
purchase for lenses purchased through DZOFILM’s official dealers.
DZOFILM warrants that each DZOFILM product that you purchase will be
free from material and workmanship defects under normal use in
accordance with DZOFILM’s user manual and accompanying documenta-
tion during the warranty period. You may claim warranty service by
returning it to the point of purchase. The owner is responsible for all
shipping costs. The warranty period varies with the country or region of
purchase. Stored dated receipts or other proof of purchase in a safe place,
as you will need to provide a valid proof-of-purchase or receipt for the
warranty service. Parts replaced during the warranty service become
DZOFILM’s property.
Service Outside the Warranty Period
Request for after-sales service will normally be accepted within a period of
roughly 5 years following the end of production, during which time spares
will be kept on hand, although owners may be offered an equivalent
product during this period in the event that spares are not available. The
specific cost standard is subject to DZOFILM’s quotation. Compatibility with
consumables and accessories for the original product is not guaranteed. To
prevent waste, DZOFILM may collect returned parts or products.
Service Turn Around Time
After we receive the product, the after-sales service will generally be
completed within two weeks. This turn around time does not include the
time of return shipping. If there are special circumstances, we will notify
you in advance.
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After-sales Service
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