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PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure that you receive prompt and efficient service, please register as a Dyson
appliance owner. There are three ways to do this:
• By email:
• By calling the Dyson Helpline.
• Smartphone: Download the Dyson Link app and you will be taken through registration as
part of the set up.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and
enable us to contact you if necessary.
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if it is found to
be defective due to faulty materials, workmanship or function within 2 years of purchase or
delivery (if any part is no longer available or out of manufacture, Dyson will replace it with
a functional replacement part).
• This guarantee will only be valid if the appliance is used in the country in which it was sold.
WHAT IS NOT COVERED
• Replacement filter units. The appliance's filter units are not covered by the guarantee.
Dyson does not guarantee the repair or replacement of an appliance where a defect is the
result of:
• Damage caused by not carrying out the recommended appliance maintenance.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – Please refer to the 'Troubleshooting‘ section and illustrations in this Dyson
Operating Manual for details of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact Dyson.
SUMMARY OF COVER
• The repair or replacement of your Dyson appliance under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer.
• The guarantee becomes effective from the date of purchase (or the date of delivery if this
is later).
• You must provide proof of (both the original and any subsequent) purchase/delivery before
any work can be carried out on your Dyson appliance. Without this proof, any work carried
out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
IMPORTANT DATA PROTECTION INFORMATION
PRIVACY AND PERSONAL DATA PROTECTION
You will need to provide us with basic contact information when you register your Dyson
Product or the Dyson Link app;
When registering your Dyson appliance:
• You will need to provide us with basic contact information to register your appliance and
enable us to support your guarantee.
WHEN REGISTERING VIA THE DYSON LINK APP
You will need to provide us with basic contact information to register the Dyson Link app;
this enables us to securely link your product to your instance of the app.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations. We never sell your
information to third parties and only use information that you share with us as defined by
our privacy policies which are available on our website: privacy.dyson.com
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