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2 YEAR DYSON GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of the Dyson 2 year guarantee
•
The guarantee becomes effective from the date of purchase.
•
All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson
Ltd (New Zealand).
•
Any parts replaced will become the property of Dyson Appliances (Aust)
Pty Ltd.
•
The repair or replacement of your vacuum cleaner under guarantee will not
extend the period of guarantee.
•
The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
•
You must provide proof of purchase before any work can be carried out on your
vacuum cleaner. Without this proof, any work carried out will be chargeable.
Please keep your receipt.
WHAT IS COVERED
•
The repair or replacement of your vacuum cleaner if your vacuum cleaner is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
WHAT IS NOT COVERED
Dyson shall not be liable for costs of repair or replacement of a product incurred
as a result of:
•
Normal wear and tear (e.g fuse, belt, brush bar).
•
Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders
dust may void your guarantee.
•
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with this
Dyson Operating Manual.
•
Blockages – please refer to this Dyson Operating Manual for details on how to
unblock your vacuum cleaner.
•
Use of the vacuum cleaner for anything other than normal domestic purposes in
the country of purchase.
•
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
•
Use of parts and accessories other than those produced or recommended
by Dyson.
•
External sources such as transit damage or weather.
•
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Remember: Always disconnect plug from mains before inspecting for problems.
•
If your vacuum cleaner will not operate, first check: mains socket has electricity
supply – the plug is properly inserted into the socket.
•
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of
paper etc may block the hose or ducts. Should a blockage occur, first disconnect
the vacuum cleaner from the electricity supply and refer to the ‘blockage’ section
in the Dyson Operating Manual.
•
Never pick up hot cinders or lighted cigarette ends.
•
Do not attempt to pick-up water with your Dyson vacuum cleaner. It has not
been designed as a wet pick-up cleaner.
If you are still experiencing problems with your Dyson vacuum cleaner, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
REGISTERING YOUR GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
•
Online at (Australia only) [email protected]
•
By calling the Dyson Customer Care Helpline.
•
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
If you have a query about your Dyson vacuum cleaner call the Dyson Customer
Care Helpline quoting the serial number, or contact us via the Dyson website.
The serial number can be found behind the clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
If your vacuum cleaner is under guarantee and the repair is covered, it will be
repaired at no cost.
DYSON CUSTOMER CARE DETAILS
Any queries – just call the Dyson Customer Care Helpline
AU: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dyson.co.nz
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to
third parties for the purposes of providing the services you have requested or
to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson vacuum cleaner reaches the end of its life, we are responsible
for it’s safe disposal. You can send your old Dyson vacuum cleaner back to us
(at our cost) and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson vacuum cleaner
2. Take your package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229.
PRODUCT INFORMATION
Product weight 9.06kg.
Please note: Small details may vary from those shown.
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