Troubleshooting Guide
Symptom
Solution
Steering servo operates but the motor does not run
Programming is not complete. Re-program the ESC by
following the programming instructions.
Speed control connected to receiver incorrectly. Refer to
manufacturer’s instructions.
Motor defective. Test motor independently, repair or
replace as needed.
Low batteries. Charge as needed.
Overload Protection enabled. Check motor
and connections.
Steering and motor do not function
Receiver wired incorrectly. Check polarity and orientation
of control plugs.
Radio inoperational. See radio instruction manual.
Batteries discharged. Recharge or replace.
Full speed not attainable
Transmitter adjusted improperly. See radio instructions
for proper adjustment.
ESC programmed incorrectly. Reprogram.
Motor slows but will not stop
Throttle trim may be set improperly. See radio
instruction manual.
ESC program does not match transmitter.
Re-program ESC.
Reduced radio range / Interference
Motor capacitors broken/missing. Repair or replace.
Motor noise. Move receiver further away from ESC, motor
and wiring.
Transmitter batteries low. Replace batteries.
Interference transmitted on or near radio frequency.
Relocate or change radio channels (see manufacturer’s
instructions).
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition
to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to
conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be
operated with caution and common sense and requires some
basic mechanical ability. Failure to operate this Product in a safe
and responsible manner could result in injury or damage to the
Product or other property. This Product is not intended for use
by children without direct adult supervision. The Product manual
contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in
the manual, prior to assembly, setup or use, in order to operate
correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name,
street address, email address and phone number where you can
be reached during business days, your RMA number, a list of
the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties
that the Products purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase by
the Purchaser
Limited Warranty
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER. This warranty covers only
those Products purchased from an authorized Horizon dealer.
Third party transactions are not covered by this warranty. Proof
of purchase is required for warranty claims. Further, Horizon
reserves the right to change or modify this warranty without
notice and disclaims all other warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall
be that Horizon will, at its option, (i) repair or (ii) replace, any
Product determined by Horizon to be defective. In the event of
a defect, these are the Purchaser’s exclusive remedies. Horizon
reserves the right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at the sole
discretion of Horizon. This warranty does not cover cosmetic
damage or damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to any part
of the Product. This warranty does not cover damage due to
improper installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any goods by Purchaser
must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN
ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE,
OR STRICT LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By
the act of use, setup or assembly, the user accepts all resulting
liability.
Distributed exclusively by Horizon Hobby Inc.
www.horizonhobby.com
©2007 Horizon Hobby, Inc.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at
the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include
this request with your repair. Non-warranty repair estimates will
be billed a minimum of ½ hour of labor. In addition you will
be billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please note:
non-warranty repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should
be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns
regarding this product or warranty.
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