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the individual price of the Product on which liability is
asserted. As Horizon has no control over use, setup,
final assembly, modification or misuse, no liability shall
be assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to
accept the liability associated with the use of this
Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
WaRRanTy SeRViceS
Questions, assistance, and Repairs: Your local
hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or
use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better
answer your questions and service you in the event
that you may need any assistance. For questions or
assistance, please direct your email to
[email protected], or call
877.504.0233 toll free to speak to a service
technician.
inspection or Repairs: If this Product needs to be
inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that
original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is
accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the “Support”
tab. If you do not have internet access, please include
a letter with your complete name, street address, email
address and phone number where you can be reached
during business days, your RMA number, a list of the
included items, method of payment for any non-warranty
expenses and a brief summary of the problem.
Your original sales receipt must also be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Warranty inspection and Repairs: To receive
warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of
Horizon Hobby.
non-Warranty Repairs: Should your repair not be
covered by warranty the repair will be completed and
payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for repair
you are agreeing to payment of the repair without notifi-
cation. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashier’s checks, as
well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
