Safety Precautions
This is a sophisticated hobby product and not a toy. It must be
operated with caution and common sense and requires some
basic mechanical ability. Failure to operate this product in a safe
and responsible manner could result in injury or damage to the
product or other property.
This product is not intended for
use by children without direct adult supervision.
The product manual contains instructions for safety,
operation and maintenance. It is essential to read
and follow all the instructions and warnings in the
manual, prior to assembly, setup or use, in order to
operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
product has been started, you must contact Horizon Hobby, Inc.
directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance.
Questions or Assistance
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll
free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please call for
a Return Merchandise Authorization (RMA). Pack the product
securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels,
as Horizon Hobby, Inc. is not responsible for merchandise until
it arrives and is accepted at our facility. Include your complete
name, address, phone number where you can be reached
during business days, RMA number, and a brief summary of
the problem. Be sure your name, address, and RMA number are
clearly written on the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Providing
warranty conditions have been met, your product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense
exceeds 50% of the retail purchase cost, you will be provided
with an estimate advising you of your options. You will be billed
for any return freight for non-warranty repairs. Please advise us
of your preferred method of payment. Horizon Hobby accepts
money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you choose to pay
by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90
days will be considered abandoned and will be disposed of
accordingly.
Electronics and engines requiring inspection or repair
should be shipped to the following address (freight
prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or repair
should be shipped to the following address (freight
prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
9306.1
