Dycon DC23 Helpline Manual Download Page 17 | Manualshive

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Dycon DC23 Helpline Manual Download Page 17

helpline manual

17

This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before
booking a repair.

In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to
the relevant page number.

Helpline diagnostics

Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks (unless otherwise
specified).

Contents

Page

Loss of pick-up from the low profile contact head

18

Power floor tool brush bar not operating

20

Turbine head brush bar not operating

21

Machine cutting out: thermal cut-out

27

Unusual noises and smells

27

Power failure

28

CAUTION: If the fault is related to
any electrical or mechanical issues,
please ask the customer not to use
the machine until a repair has been
carried out.

Important advice

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Summary of Contents for DC23

Page 1: ...dyson stowaway The full size cylinder with hygienic bin emptying helpline manual ...

Page 2: ...ng and Operating 4 Carrying the machine 6 Bin emptying and Cleaning the shroud and washing the bin 7 Washing the pre motor filter 8 Parts guide 9 Parts recognition exploded diagrams 12 Airflow 16 Filtration 16 Helpline diagnostics 17 The Dyson 5 year guarantee 24 ...

Page 3: ... technology core separator Doesn t lose suction and captures more microscopic dust than any other Cleaner exhaust air Air expelled from a Dyson has up to 150 times less mould and bacteria than the air you breathe Lifetime HEPA filter Ideal for allergy sufferers More airwatts An extra 100 airwatts Allows a bigger cleaner head for cleaning larger spaces Longer cable An extra 0 5 metres of cable Clea...

Page 4: ... in place NB The length of the telescopic wand handle is not adjustable Insert the floor tool into wand handle Clip hose retaining bracket into front of machine Slide hose into inlet To rewind cable hold down the rewind button To start the machine press on off button on the machine Attach cyclone top and bin assembly ...

Page 5: ...ts To prevent the low profile contact head from sticking to loose rugs open the bleeds on the underside Power floor tool Motorhead variant only When you start the machine the power floor tool is set to the brush ON mode For delicate surfaces press the pedal to turn the brush bar off To return to brush ON mode press the pedal again ...

Page 6: ... floor tool in the parking yoke at the rear of DC23 Always carry the machine by the handle on the cyclone assembly Carrying the machine Accessory tools can be fitted to wand handle or hose as required clik clik Operating Press the suction reduction button to prevent the wand handle from sticking to loose fabrics such as curtains ...

Page 7: ...se water You may rinse the clear bin with water optional Ensure bin is completely dry before refitting Do not use detergents polishes or freshening products Do not immerse whole machine in water Bin emptying Press catch to release cyclone and bin from the machine Empty directly into dust bin Emptying carefully into a bag is recommended for allergy sufferers Option 1 Option 2 Empty bin as soon as t...

Page 8: ...s side for ease of access Turn release catch lift the pre filter cover and remove the pre filter Washing the pre motor filter Allow 24 hours to dry Ensure filter is completely dry before refitting into machine Rinse and squeeze filter under cold tap 24 ...

Page 9: ... to empty see page 7 1 3 Low profile contact head Enables more thorough cleaning under furniture and appliances Hose The hose wraps around the machine for easy storage Telescopic wand The wand is telescopic and compacts for convenient storage Pre motor filter Lifetime pre motor filter The pre filter separates particles as small as cigarette smoke 0 1 microns Should be washed every 3 6 months 2 HEP...

Page 10: ...nd cap Motorhead variant Can be sent out and fitted by customer Power floor tool Motorhead variant Uses direct drive belt that never needs replacing Powerful bristles remove dirt and pet hair from carpet Telescopic wand and Hose Motorhead variant The hose wraps around the machine for easy storage Mini turbine head Ideal for removing pet hair and fibres from confined spaces ...

Page 11: ...multi angular head designed to ease cleaning in awkward spaces Mini Flat out Head Compact and low for cleaning under furniture and awkward spaces Car turbine head Rotating bristles improve pick up of pet hair in confined spaces Stubborn dirt brush With stiff bristles for dried in and stubborn dirt Mattress tool Removes dirt and dust mites from mattresses and upholstery DC23 Parts guide additional ...

Page 12: ... Pre Filter Door Assy Screw Bleed Valve Cap Assy O Ring Bleed Valve Housing Bleed Valve Spring Axle Spring Switch Screw Screw Screw Screw Screw Screw Upper Chassis Rear Hose Guide Switch Housing Spring Duct Cover Seal Duct Cover Motor Bucket Assy Post Filter Seal Post Filter Assy Pre Filter Assy Post Filter Exhaust Seal Pre Filter Housing Assy Cyclone Release Catch Housing Tool Storage Park Yoke P...

Page 13: ...helpline manual 13 Parts recognition Cyclone assembly Bin Base Assy Cyclone Assy Bin Assy Bin Base Seal FDC IDC Seal ...

Page 14: ...born Dirt Brush Assy Flexi Crevice Tool Assy MTH Brushbar Assy MTH End Cap Assy Turbine Head Assy Brushbar Assy Crevice Tool Stair Tool Brush Tool Soleplate Assy Wand Handle Assy Swivel Catch Spring Swivel Catch Spring Hose Assy Screw Soleplate Wheel Axle Low Profile Contact Head Screw Wand Handle Cover Screw Screw Power Wand Hose Assy Wand Handle Wand Cuff Cover Screw ...

Page 15: ...Glamour Cap E Clip Outer Wheel Hub Axle Gimble Cover Brushbar Actuator Spring Screw Stow Microswitch Cam Stow Neck Cover Stow Wheel Brushbar Motor Screw Brushbar Microswitch Brushbar Motor Mount Front Brushbar Motor Cover Lower Screw End Cap Assy Left Soleplate Assy Power Floor Tool Assy Axle Brushbar Motor End Mount Axle Parts recognition Motor head floor tool ...

Page 16: ...rom the motor brushes The post motor filter traps these particles before the air is then exhausted back into the atmosphere thoroughly clean DC23 Filtration The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin The filtration process starts in the clear bin Larger debris is separated from the airflow The air is then directed through the shroud and up ...

Page 17: ...ics Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks unless otherwise specified Contents Page Loss of pick up from the low profile contact head 18 Power floor tool brush bar not operating 20 Turbine head brush bar not operating 21 Machine cutting out thermal cut out 27 Unusual noises and smells 27 Power failure 28 CAUTION If the fault is rel...

Page 18: ...go to step 10 Switch machine OFF Remove the cyclone and bin assembly Check bin and cyclone for blockages or obstructions and make sure the shroud is clear of debris Check bin entry and cyclone exhaust for blockages Check duct for blockages in the area shown Open the pre filter cover by turning the release catch The machine can be placed on its side for easier access Remove the pre filter Ask the c...

Page 19: ...tact head 14 15 13 12 10 Check low profile contact head for blockages or damage Check position of the bleed tabs Ensure that both sections of the telescopic wand are fully extended and locked into place Check length of wand for damage Check the suction release button for damage Switch machine ON and test suction from the end of the wand If weak this indicates a blockage or possible damage to the w...

Page 20: ...he brush bar is spinning If spinning and customer is happy end the call If not ask customer to switch machine OFF and continue with these checks Check that the pins on the hose are not broken or bent and the connector on the inlet is not damaged Undo fasteners with a coin and remove both end caps 5 6 4 Pins Connector Check that the pins on the power floor tool are not broken or bent and the connec...

Page 21: ...leplate fasteners release the locking tab Lift and remove the soleplate Pull the brush bars out from the turbine head Using scissors carefully cut away any hair or threads from the brush bar Check the turbine duct for blockages Check the metal spindles are rotating freely Position the brush bars back into the turbine ensuring the arrows on the brush bars are aligned with the arrow on the shaft Ref...

Page 22: ...ckage checks below and allow a minimum of 30 minutes before re using their machine Unplug machine Separate telescopic wand from floor tool by pressing the release button Check low profile contact head for blockages Remove hose from inlet and check hose for blockages Remove the cyclone and bin assembly from machine Inspect the bin entry and cyclone exhaust for blockages Open bin base and check inte...

Page 23: ...s Important advice CAUTION If the fault is related to any electrical or mechanical issues please ask the customer not to use the machine until a repair has been carried out Ask the customer to unplug the machine 2 3 1 6 7 5 Unusual noises and smells Carry out the relevant checks if the customer reports any unusual machine noises or smells If the noise is a loud grinding sound possibly with strong ...

Page 24: ...tive due to faulty materials workmanship or function within 5 years of purchase if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part What is not covered Normal wear and tear e g Fuse belt brush bar etc Accidental damage faults caused by negligent use or care misuse neglect careless operation or handling of the machine which is not in use...

Page 25: ... DC23 Helpline Manual Produced by Dyson Technical Service Issued February 2008 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department Its content is solely for the use of Dyson personnel or Dyson appointed representatives The Dyson Research Centre Wiltshire UK ...

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