TRT3x Customer Service & Packing the Instrument for Shipment
M-T03XNN-205-EN
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6 Customer Service
Before calling or sending an e-mail to the DV Power Customer Service for assistance, please perform the
following steps:
Check all cable connections.
If possible, try testing on another instrument of the same type
Perform the troubleshoot procedure
as described above in the Section “Troubleshooting Guide”.
Provide following information: instrument serial number, instrument's installed software revision
number, details about a PC configuration used and operating system installed.
As comprehensive as possible description of the problem, including DUT (Device under Test), error
messages and the sequence of events before the problem appeared.
The DV Power Customer Service can be reached at:
Local support (Sweden): +46 8 731 78 24
International support: +46 70 0925 000
E-mail: [email protected]
Note
: The preferred contact is via e-mail. In this way the case is documented and traceable. Also time zone
problems and busy telephone lines do not delay the response.
7 Packing the Instrument for Shipment
Prior to sending the instrument to DV Power for servicing, please contact the DV Power Customer Service
at:
Local support (Sweden): +46 8 731 78 24
International support: +46 70 0925 000
E-mail: [email protected]
for the return instructions.
Note:
DV Power is not responsible for any damage during shipping. Please carefully protect each
instrument from shipping and handling hazards. Ensure the protective covers are securely in place.
Instrument has to be sent to DV Power as freight pre-paid, unless other arrangements have been authorized
in advance by the DV Power Customer Service.
To prepare the instrument for shipment:
Disconnect and remove all external cables. Do not include manuals and cables unless
recommended by the DV Power Customer Service.
Reuse the original packing material if it is available.
If it is not available:
Pack the instrument following a practice used for fragile electronic equipment. It has to include a 2-wall
minimum corrugated cardboard box with minimum 5 cm (2 inch) thick poly foam padding, or a wooden crate
with minimum of 5 cm (2 inch) thick poly foam pads wrapping the instrument completely.
