10
TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
If after reviewing the troubleshooting guide the problem is not resolved, do not attempt to repair the
unit yourself. Please contact us at [email protected] for assistance.
PROBLEM
-
After plugging in the power cord, the POWER INDICATOR LlGHT does not illuminate
red:
The plug may be loose in the electrical outlet or
•
The circuit breaker may be inoperative or tripped
•
PROBLEM
-The POWER INDICATOR LIGHT is lit, but the fan is not running, nor is the cookware
heating up:
Press the “MENU” button
•
The wrong type of cookware (non-magnetic) is being used
•
The pan is not centered on the COOKTOP ALIGNMENT GUIDE correctly
•
The COOKTOP SURFACE may be cracked
•
PROBLEM
-
The induction cooktop suddenly stops heating during operation and shuts down:
The cooktop unit shuts down due to the overheating sensor detecting an excessively high surface
•
temperature. The cause may be heating empty cookware or cooking at a high power setting for too
long
A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused the cooktop to overheat;
•
The unit was unplugged while in use
•
The fuse or circuit breaker tripped during use (Do not plug other appliances into the same circuit
•
while using the cooktop)
PROBLEM
-
The Induction cooktop switches from Power mode to Temperature mode
automatically:
This is a safety feature. The unit switches to Temperature Mode (140
•
°F
) when the cookware is
overheated under Power Mode. This is most likely to occur when you are frying or sautéing food.
These cooking methods involve high heat and need a regulated temperature within a certain
range. If the temperature is too low, it may not cook your food properly, if the temperature is too
high, it may burn your food. Once in Temperature Mode you can adjust the temperature to the
appropriate setting that fi ts your cooking task. For information about when to use Power Mode
or Temperature Mode, please refer to POWER Mode VS. TEMPERATURE Mode section in this
manual.