Installation and Owner’s Manual – Airoheat Heat Pump
20
H4120 025941 Rev. D
The Australian Consumer Law
(“ACL”):
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to
be of acceptable quality and the failure
does not amount to a major failure.
If Dux fails to meet a guarantee under
the ACL, your remedy for such failure
may be limited to any one or more of the
following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water
heater;
• payment of the reasonable costs of
having the water heater repaired;
• payment in respect of the reduced
value of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Dux on one of the numbers
listed below.
• Select the “Service” option followed
by the “Hot Water” option.
• Provide the serial number and
model number of the water
heater. This can be found on the
compliance plate on the outside of
the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation
for warranty to commence from that
date, rather than from the date of
manufacture. See Commencement
of Warranty on page 19.
Please note, if the defect or fault is not
covered by the warranty or guarantee,
you will be responsible for the costs
incurred by the service agent or
technician.
Contact Details:
Dux Manufacturing Limited
Lackey Road
Moss Vale, NSW, 2577
Australia
1300 365 115 (Australia)
0800 729 389 (New Zealand)
Email: [email protected]
Warranty
