Owner’s Manual – Prodigy 5
17
H3109 3109 Rev. E
Dux Hot Water Unit
Manufactured by Dux Manufacturing
Limited (“Dux”)
Terms of Warranty and Replacement
Guarantee
All Prodigy 5 water heaters
manufactured and sold after 1 January
2012 are backed by a comprehensive
one (1) year full parts and labour
warranty (conditions apply – see below).
Furthermore, the Prodigy 5 tank
includes a guarantee to replace your hot
water unit if the inner cylinder fails within
ten (10) years (conditions apply – see
below).
The terms of the Warranty and
replacement guarantee are set out
below.
1 Year Comprehensive Warranty
Your hot water system and its com-
ponents (“Unit”) are covered by 1 year
(parts and labour) warranty against
defective factory materials or workman-
ship.
This warranty period commences from
the date of installation of the Unit provid-
ing you have proof of this installation
date. Where the date of completion of
installation is not known or cannot be
proven, then this warranty will com-
mence one (1) month after the date of
manufacture (refer to the data label on
the unit).
10 Year Replacement Guarantee
If an inner cylinder fails on a Dux hot
water unit within a further nine (9) years
after the end of the initial one (1) year
warranty period, Dux will provide a
free replacement hot water unit at the
nearest approved Dux agent or Dux
office to the owner’s home. Under this
replacement guarantee, the transport,
installation and labour costs of delivering
the replacement hot water unit and
removing and replacing the existing
hot water unit with the replacement hot
water unit will be the responsibility of the
owner of the existing hot water unit.
Conditions of Warranty and Re-
placement Guarantee
The benefits provided to you by the
warranty and replacement guarantee
(collectively “Warranty”) are in addition
to the guarantees and other rights and
remedies available to you under the
Australian Consumer Law (“ACL”).
If the Unit fails to conform to this Warranty
during the applicable period, Dux will
replace any failed component or where
necessary, in the absolute discretion
of Dux, replace the Unit free of charge
including reasonable labour costs incurred
in normal business working hours.
This Warranty only applies to defects
which have arisen solely from faulty
materials or workmanship in the Unit
and does not apply to other defects
which may have arisen as a result
of, without limitation, the following:
Warranty