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Dutchwest
®
Non-Catalytic Convection Heater
30003851
LIMITED LIFETIME Warranty
For Dutchwest Non-Catalytic Wood Stove
Limited Lifetime Warranty
MHSC warrants that all refractory brick and material
used in this product will be warranted against
deterioration not resulting from physical damage or
overloading of the woodstove for the lifetime of this
product. This coverage includes the components of
the EverBurn System: “shoe, fountain, and fireback.
Coverage is provided only to the original purchaser.
Limited 3 Year Warranty
All cast iron parts are warranted for a period of three
years against breakage, cracking or burn-through.
Limited 1 Year Warranty
The following parts of the woodburning stove are
warranted to be free of defects in material and work-
manship for a period of one year from the date you
receive it: The handles, glass door panels, door
gasketing and porcelain finish. Any of these items
found to be defective will be repaired or replaced at
no charge, upon the return of the part with postage
prepaid to a Dutchwest Authorized Dealer.
Any parts repaired or replaced during the limited
warranty period will be warranted under the terms
of the limited warranty for a period not to exceed the
remaining term of the original limited warranty or six
(6) months, whichever is longer.
Exclusions & Limitations
1. This warranty is non-transferable.
. This warranty does not cover misuse of the stove.
Misuse includes overfiring, which will result if the stove
is used in such a manner as to cause one or more
of the plates to glow red. Overfiring can be identified
later by warped plates and areas where the paint pig-
ment has burned off. Overfiring in enamel stoves is
identified by bubbling, cracking, chipping and discolor-
ation of the porcelain enamel finish. MHSC offers no
warranty on chipping of enamel surfaces. Inspect your
woodburning stove prior to accepting it for any dam-
age to the enamel.
3. This warranty does not cover misuse of the stove as
described in the Owners Guide, nor does it cover a
stove which has been modified unless authorized by
a MHSC representative in writing. This warranty does
not cover damage to the stove caused by burning salt
saturated wood, chemically treated wood, or any fuel
not recommended in the Owners Guide.
4. This warranty does not cover a stove repaired by
someone other than a Dutchwest Authorized Dealer.
5. Damage to the unit while in transit is not covered by
this warranty but is subject to a claim against the com-
mon carrier. Contact the Dutchwest Authorized Dealer
from whom you purchased your stove or MHSC if the
purchase was direct. (Do not operate the stove as
this may negate the ability to process the claim with
the carrier).
6. Claims are not valid where the installation does not
conform to local building and fire codes or, in their ab-
sence, to the recommendations in our Owners Guide.
7. The salt air environment of coastal areas, or a high-
humidity environment, can be corrosive to the porce-
lain enamel finish. These conditions can cause rusting
of the cast iron beneath the porcelain enamel finish,
which will cause the porcelain enamel finish to flake
off. This warranty does not cover damage caused by
a salt air or high-humidity environment.
8. MHSC shall have no obligation to enhance or update
any unit once manufactured.
IN NO EVENT SHALL MHSC BE LIABLE FOR
INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL
IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS,
ARE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY. THIS WARRANTY SUPERCEDES ALL
OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of
incidental and consequential damages or limitations on
how long an implied warranty lasts, so the above limi-
tations may not apply to you. This warranty gives you
specific rights and you may have other rights, which vary
from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the
customer should contact a Dutchwest Authorized Dealer
or MHSC if the purchase was direct with the following
information:
1. Name, address, and telephone number of the pur-
chaser
. Date of Purchase.
3. Serial number from the label on the back
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., instal-
lation, mode of operation when defect was noted.
A warranty claim will then start in process. MHSC re-
serves the right to withhold final approval of a warranty
claim pending a visual inspection of the defect by autho-
rized representatives.
