Duratec S15 User Manual Download

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DUR AT EC POS S15

Errors

Possible reasons

Troubleshooting

Faulty programming
of the POS S15 sys-
tem.

Please contact
your Duratec
dealer.

The touch screen is
damaged.

Please contact
your Duratec
dealer.

The POS S15 POS
system is damaged.

Please contact
your Duratec
dealer.

The POS S15
does not display
anything.

The Duratec POS
software has a mal-
function.

Reboot the POS
S15 as described
in chapter “6.1.3.
Rebooting the
POS S15” on page
31 .

The screen saver is
active.

Touch the screen
with the stylus or
with your fingers.

The POS S15 POS
system is damaged.

Please contact
your Duratec
dealer.

The POS S15 pro-
cesses other entries
than those made on
the touch screen.

The touch screen is
not calibrated.

Please contact
your Duratec
dealer.

The touch screen is
damaged.

Please contact
your Duratec
dealer.

The sound repro-
duction of the POS
S15 does not work.

Loudspeakers are
connected to the
audio port but the
volume is too low.

Remove the louds-
peakers or increa-
se the volume.

Loudspeaker or au-
dio port are dama-
ged.

Please contact
your Duratec
dealer.

Summary of Contents for S15

Page 1: ...Duratec POS S15 D User manual ...

Page 2: ......

Page 3: ...uratec dealer Stamp Date 12 06 2015 2015 by Duratec Subject to error and technical modification Manufacturer Duratec a brand of Vectron Systems AG Willy Brandt Weg 41 48155 Muenster Germany www duratec systems de ...

Page 4: ......

Page 5: ...d use 15 4 2 POS S15 POS system 16 4 2 1 Front view 16 4 2 2 Rear view 17 4 2 3 Ports and connections 18 4 2 4 Dimensions 19 4 3 Power supply PS61 20 4 4 Mains cable 21 4 5 Duratec POS software 21 4 6 Technical data 22 4 6 1 POS S15 POS system 22 4 6 2 Power supply PS61 24 4 6 3 Duratec POS software 25 5 Start up 26 5 1 Setting up the POS S15 26 5 1 1 Selecting the set up site for the POS S15 26 5...

Page 6: ...ng a table 42 6 4 2 Open tables 43 6 4 3 Booking PLUs to a table 45 6 4 4 Closing table 45 6 4 5 Finalizing a table 46 6 4 5 1 Cash payment 46 6 4 5 2 Other media 46 6 4 6 Separate invoicing of groups or single persons 47 6 4 7 Splitting single PLUs to another table 48 6 4 8 Moving all PLUs from one table to another 49 6 4 9 Transferring tables to another operator 49 6 5 Working with reports 50 6 ...

Page 7: ...customer service 60 9 Errors possible reasons and troubleshooting 61 10 Shutdown 64 11 Disposal 66 12 Glossary 67 13 Icons 68 14 EU Declaration of Conformity 71 15 Accessories 72 15 1 Stylus 72 15 1 1 Stylus 72 15 1 2 Vectron stylus 72 15 1 3 Multifunction stylus 73 15 2 Wall mount 73 16 Other Duratec products 74 16 1 Duratec Control 74 16 2 Mobile App 74 ...

Page 8: ......

Page 9: ...able for all users at any time Always enclose the required documents when forwarding the product to others 1 1 Target group of this user manual End users of the Duratec POS S15 1 2 Dealer support Your dealer has programmed the POS S15 for you and is your contact partner for questions concerning the programming If necessary he will be happy to support you during initial start up and will train you ...

Page 10: ...c L21 with four operator keys Two port covers each for SD card and SIM card slot one port cover when the card is inserted and one for the empty slot One port cover for the whole ports rail Stand S50 Power supply PS61 Mains cable Duratec POS software with licence User manual Dispatch box ...

Page 11: ... POS system S15 2 1 1 Warnings A A SIGNAL WORD a Type and source of danger Consequence of non compliance X X Averting of a danger 2 1 2 Warning symbol Warning sym bol Meaning A A Warning symbols for instructions warning of injuries a General warning symbol q Warning symbol for hazards due to crushing s Warning symbol for hazards due to electric shock ...

Page 12: ... a danger with medium risk which could result in death or severe injury if it is not avoided A A CAUTION The signal word CAUTION indicates a danger with low risk which could result in minor injuries if it is not avoided NOTICE The signal word NOTICE indicates a danger which could result in material damage if it is not avoided 2 2 Notes i This sign refers to information that can be helpful when ope...

Page 13: ...ng of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment X X Do not insert your fingers between the screen housing and the joint X X Before aligning the screen see the notes in chapter 5 2 Aligning the screen on page 29 Danger of tripping and damaging device caused by device cables lying unprotected in the room X X Route the device cables so ...

Page 14: ...ogramming and programming functions with passwords X X Your Duratec dealer will support you should you have questions on programming or will program the POS system according to your requirements Aggressive cleansers can damage the housing surface X X Do not use any scouring or dissolving agents for cleaning If necessary clean the housing surface with a smooth lint free cloth X X In case of strong ...

Page 15: ...POS S15 is exclusively allowed with Duratec original accessories or Vectron approved accessories The Vectron Systems AG does not accept liability for damages or injuries resulting from improper use The operating company of the POS S15 is responsible for saving and backup of data that was created with the POS S15 The operating company of the POS S15 is responsible for processing the data in accorda...

Page 16: ...nd of the POS S15 have a black powder coating 4 2 1 Front view 2 1 4 3 Fig 1 Front view Pos Designation Description 1 Housing 2 Touch screen Data input with stylus or fingers 3 Operator lock Sign in and and out to the sys tem via operator key 4 Stand Stand with integrated power supply PS61 ...

Page 17: ...rts For connection of external devices and storage media 2 Joint The joint serves for tilting the housing to adjust the dis play to your angle of view 3 Ports and connec tions For connection of external devices and storage media 4 Label Product designation and serial number 5 On Off key ...

Page 18: ...external devices and storage media 3 Network Network port RJ45 10 100 BaseT 4 Serial ports Six serial ports for external devices RJ45 5 Card port Slot for SD and SDHC memory cards 6 Audio connection Connection for stereo loudspeaker 7 Power connec tion Connection for power supply PS61 8 Drawer connec tion Two ports for cash drawers port B without function 9 Connection for operator lock 3 5 mm jack...

Page 19: ...19 D 4 2 4 Dimensions 220 8 7 386 15 2 255 10 0 42 1 7 66 2 6 308 12 1 50 2 0 311 12 2 374 14 7 Fig 4 POS S15 Dimensions in millimeters and inch ...

Page 20: ... supply PS61 Pos Designation Description 1 Power supply plug The power supply plug is put into the power connector of the POS S15 2 Built in connec tor The mains cable is plugged into the connector 3 Label Product designation and serial number 4 Power supply line ...

Page 21: ...plug is put into a socket The picture of the safety plug may differ from actual product 4 5 Duratec POS software The functions that you can use with the installed Duratec POS software depended on the used software version and the programming Your Duratec dealer will support you should you have questions on programming or will program the POS system according to your requirements ...

Page 22: ...een Housing Black powder coated full metal housing Stand Black powder coated aluminum Processor Marvell ARMADA 168 1066 MHz Main memory 512 MB DDR2 RAM Cache 1 MB SRAM Mass storage 4 GB Flash memory Network 10 100BASE T Ethernet mobile POS systems can be released per additional licences USB ports 8x USB 2 0 port type A 2 of which at the left side Serial ports 6x RS232 port type RJ45 for external d...

Page 23: ...C cards up to 32 GB Loudspeaker Mono 2 W Power supply Via external power supply PS61 integrated in stand Buffer battery For permanent power supply of cache Power consumption 18 W in normal mode without external appliances 0 5 W in standby mode Temperature Storage 10 to 50 C operation 0 to 40 C Dimensions W x H x D See drawings Weight Ca 9 5 kg Certified CE ...

Page 24: ...rrent Maximal 1 07 A Output voltage 24 V direct current Output current Maximal 3 75 A Output power Maximal 90 W Power consumption Maximal 93 W No load loss 0 3 bis 0 5 W Temperature Storage 40 to 85 C operation 0 to 40 C Air humidity Operation 5 to 95 non condensing Dimensions W x H x D 145 x 60 x 32 mm Weight 450 g Certified CE UL 60950 1 ...

Page 25: ...price happy hour price Operators 50 Tables 200 Cash registers per network 6 Printers per network 5 Features Sort groups for three courses Intuitive PLU selection via button levels Staff price Happy hour function VIP sale Eight payment modes Tip gratuity Different discount types adjustable Invoice buffer for the last 200 invoices ...

Page 26: ...e POS S15 must not be covered during operation Select the set up site so that the POS S15 is not exposed to direct sunlight Place the POS S15 on a stable and even suface with sufficient space Make sure that no liquids can flow over the POS S15 the power supply or the mains cable Route the cables so that they are not subjected to tensile loading Route the cables so that no one can trip over them ...

Page 27: ...ay or housing caused by sharp objects X X Remove all objects from the setup site Position the POS S15 as shown in fig 7 Fig 7 Plugging the mains cable to the connector Plug the mains cable into the power supply connector Lead the power supply line through the recess of the stand ...

Page 28: ...ubjected to tensile loading NOTICE a Damage of POS system components caused by excessively high voltages or currents X X Use an earthed socket to which alternating current between 110 and 240 volts is connected X X Use power sources which are protec ted with a residual current circuit breaker Insert the earthing pin plug of the mains cable in a socket 5 1 3 Connecting devices to the POS S15 i Your...

Page 29: ...s when aligning the screen The gap between the screen housing and the joint changes during alignment X X Do not insert your fingers between the screen housing and the joint Adjust the screen to your field of vision by tilting the housing Fig 8 Aligning the screen ...

Page 30: ...ing the POS S15 on and off 6 1 1 Switching on the POS S15 If the POS S15 was started as described in chapter 5 Start up on page 26 you can switch on the POS S15 Shortly press the on off key to switch on the POS S15 Fig 9 Switching on the POS S15 ...

Page 31: ...5 i You can configure up to 50 operators To these operators you can assign any number from 1 98 Only number 99 is fixed assigned to the programming To each operator you can assign operator rights of the following rights groups Rights group Definition Operator Normal sales Supervisor Booking of foreign tables Manager Supervisor rights plus additional functions Void operator Additional void rights T...

Page 32: ...n If you want to login by operator key please continue in chapter 6 2 2 Login via operator key on page 33 If you don t have an operator key please continue in chapter 6 2 1 Login via operator button on page 32 6 2 1 Login via operator button NOTICE a Damage of touch screen caused by unsuitable objects X X For operation of the POS S15 touch screen please use exclusively a stylus or your fingers Ent...

Page 33: ...15 is supplied with an operator lock system It consists of two elements operator lock and operator key The operator lock is mounted to your POS S15 You get the operator keys from your Duratec dealer Operator lock Operator key Each operator key has a unique number Your operator key number is stored in the user administration By means of this assignment the Duratec POS software recognizes which oper...

Page 34: ...15 is programmed for login by operator key Approach the key to the operator lock Fig 10 Approaching the key to the operator lock Enter the secret code if it is required For confirmation press Enter to log in this operator Log out Remove the key from the operator lock ...

Page 35: ... on the POS S15 your POS system is ready for data input NOTICE a Damage of touch screen caused by unsuitable objects X X For operation of the POS S15 touch screen please use exclusively a stylus or your fingers 1 2 3 10 12 4 5 7 6 8 11 9 Fig 11 Registration surface ...

Page 36: ...splay Display of different booking data 6 Balance display In balance display in field Receipt you see the sum of current PLUs on a receipt In ba lance display in field Sales you see the sum of all PLUs booked to a table 7 Numeric pad Number input 8 Covers Number of guests at a table 9 Table no To open a table for bookings en ter the table no to the numeric pad and press the button table no 10 Scro...

Page 37: ...er Shows programmed PLUs which were marked as favourites in the master data Open tables Display of open tables with sales Half Use of function half pint Double Use of function double pint Take away Enables the Take away function Open PLUs food drinks other Booking of PLUs of the respective department with free price input PLU no Booking by entering the PLU no Functions Shows page 2 with additional...

Page 38: ...les the programmed discount The name of these four functions is fully selectable Invoice recall Recalls an already finalized invoice to close it with another payment mode Invoice copy Creates an invoice copy Retroactive inv copy Creates a retroactive invoice copy Alternative price Books PLUs at a programmed price VIP sale Enables the VIP sale Expenses Registration of sales neutral expenses like e ...

Page 39: ...es a window for manual input of additional information on the previ ous booking Fig 14 Functions page 3 Function Definition Operator Report Opens the operator report Shift change Enables the shift change input of operator who is to change shift with the active operator then inquiry whether tables are to be transferred Prev Page Functions page 2 Main Page Functions page 1 Receiv on account Incoming...

Page 40: ... interface Pos Designation Description 1 ESC Cancel input 2 Back Closes the payment interface and opens the registration user interface 3 Table no To open a table enter the table no to the numeric pad and press the button table no 4 Numeric pad Number input 5 Cash Enables the cash payment ...

Page 41: ...r table 9 Credit cards Selection of various credit cards 6 4 Working with guest checks For separate invoicing of tables For separate invoicing of groups or single persons at a table The POS S15 can process 200 open tables simultanously 6 4 1 Opening a table 6 4 1 1 Open table In order to store bookings you first have to open a table Enter the table number to the numeric pad Press the button Table ...

Page 42: ...able i You can enter or change the number of guests for the opened table at any time 6 4 1 2 Re opening a table Tables that already contain bookings but were not yet invoiced open tables can be opened again Enter the table number to the numeric pad Press the button Table no to re open the table or Open the window with the list Open tables see in chapter 6 4 2 Open tables on page 43 Open the desire...

Page 43: ...w open tables Colours indicate the status of available tables Colour Status Definition Green Vacant The table is vacant Blue Occupied The table is occupied Red Alt The table is occupied No bookings made for a period that your Duratec dealer programmed Yellow Printed A subtotal invoice for this table was printed ...

Page 44: ...RATEC POS S15 The following information is displayed for each open table 1 2 3 4 Fig 17 Information on open table Pos Designation 1 Table no 2 Colour for table status 3 Amount of booked PLUs 4 Operator number ...

Page 45: ...select the respective PLU after the asterisk The display shows the sum of desired PLUs in one line 6 4 4 Closing table When you close a table bookings for this table are stored There are several ways to close a table Press the button Table no or Open a new table as described in chapter 6 4 1 Opening a table on page 41 to close the currently opened table i If you close a table to which no PLUs were...

Page 46: ... you got the exact amount from the customer you directly press the Cash button or Enter the amount you got from the customer on the numeric pad Press the button Cash The change amount is displayed 6 4 5 2 Other media It depends on the programming of your POS S15 whether you can use this function Open the table that you want to finalize as described in chapter 6 4 1 Opening a table on page 41 Press...

Page 47: ... described in chapter 6 4 4 Closing table on page 45 Open the table that you want to split as described in chapter 6 4 1 Opening a table on page 41 Press the button Pay Split to display the payment user interface Press the button Split table Select the PLUs to be split on the list This moves a PLU to the left Press the Cash button or select another media to invoice the split PLUs ...

Page 48: ... book the PLUs close the table as described in chapter 6 4 4 Closing table on page 45 Open the table that you want to split as described in chapter 6 4 1 Opening a table on page 41 Press the button Pay Split to display the payment user interface Enter the number of the table to which the PLUs are to be moved Press the button Split table Select the PLUs to be split Press the button Table no to spli...

Page 49: ...oved Press the button Move table to move the table 6 4 9 Transferring tables to another operator It depends on the programming of your POS S15 whether you can use this function This function is useful for shift changes Open the table that you want to transfer as described in chapter 6 4 1 Opening a table on page 41 Press the button Functions Press the button Next Page Press the button Shift change...

Page 50: ...luating data that were stored in the POS system The Duratec POS software supplies various standard reports You can display and print reports With Duratec POS software you can create two types of reports X reports and Z reports Z reports are final reports where the data is deleted from the booking memory X reports are intermediate reports where the data is just polled ...

Page 51: ...lty bookings can be cancelled If a customer returns PLUs these can be cancelled and the respective invoice can be corrected The appropriate user rights for void and merchandise return can be assigned individually to respective operator groups ...

Page 52: ...ratec dealer will support you should you have questions on programming or will program the POS system according to your requirements To come to programming mode you have to log in as programmer to the POS S15 as described in chapter 6 2 Log in and out at the POS S15 on page 31 i As delivered only the operator with number 99 is authorized for programming Operator 99 cannot be deleted You can change...

Page 53: ...s Designation Description 1 Log out Log out of active operator 2 Master data Edit Configuration and change of master data 3 Programming menu General POS system settings Your Duratec dealer will support you should you have questions on programming or will program the POS system according to your requirements 4 bonVito Config Configuration of bonVito www bonvito net 5 bonVito Tests Test of bonVito ...

Page 54: ...asic principles we will explain the required basic settings Select the menu item Master data Edit The programming mode opens 1 2 3 4 5 Fig 19 Programming mode Pos Designation Description 1 Navigation Select the input menu 2 CSV import Data import via text file Please contact your Duratec dealer 3 Entries Data input 4 Switching the navi gation on off 5 Switching the key board on off ...

Page 55: ... explanation is displayed in the input area To configure departments select Department in the navigation area or the button next page To configure a new department press the button new record In column Name enter the department name In column Main group press 0 none Press the down arrow Select the required entry from the dropdown menu Proceed accordingly to program the desired record ...

Page 56: ...utton next page Configure a new record by pressing the button new record In column Name enter chips In column Department press 0 none Press the down arrow Select the required entry from the dropdown menu Select a price Proceed alike to configure the PLU Coke i We recommend indicating the size of drinks ...

Page 57: ...In column Price enter the price In column to extra item selection choose yes Proceed accordingly to configure the extra item mayonnaise 7 1 4 Configuring extra item lists To configure the extra item list select extra item lists in the navigation area or the button next page Configure a new record by pressing the button new record In column Name enter sauces Under extra item 1 or extra item 2 selec...

Page 58: ... to column extra item list 1 Enable the dropdown menu for selection of the extra item list by pressing the respective cell Select the extra item list sauces 7 1 6 Save data To save your changes select End programming mode and then save changes You can now book the programmed PLUs in the registration When booking chips the sauces will be displayed directly in a selection window If no sauce is to be...

Page 59: ...15 as described in chapter 10 Shutdown on page 64 8 1 1 Cleaning housing and display NOTICE a Aggressive cleansers can damage the housing surface X X Do not use any scouring or dissolving agents for cleaning If necessary clean the housing surface with a smooth lint free cloth X X In case of strong contamination you can dampen the cloth with water or with a mild residue free cleanser ...

Page 60: ...essure 8 2 Maintenance Your Duratec dealer is the contact partner for maintenance work at the POS S15 8 3 Contacting the customer service A A GEFAHR s Deadly shock caused by improper repairs Some components can contain high residual voltages which discharge when touched X X Contact your Duratec dealer if POS system components are damaged ...

Page 61: ...the POS S15 The Duratec POS software has a mal function Reboot the POS S15 as described in chapter 6 1 3 Rebooting the POS S15 on page 31 The POS S15 POS system is damaged Please contact your Duratec dealer The POS S15 does not react to your entries The signed in opera tor is not authorized for the respectiv function Please contact your Duratec dealer The POS S15 does not react to your entries The...

Page 62: ... S15 on page 31 The screen saver is active Touch the screen with the stylus or with your fingers The POS S15 POS system is damaged Please contact your Duratec dealer The POS S15 pro cesses other entries than those made on the touch screen The touch screen is not calibrated Please contact your Duratec dealer The touch screen is damaged Please contact your Duratec dealer The sound repro duction of t...

Page 63: ...Troubleshooting The operator lock of the POS S15 does not work The operator lock is not plugged into the connector Plug in the opera tor lock Operator lock or ope rator lock connector are damaged Please contact your Duratec dealer ...

Page 64: ...ess the on off key to switch off the POS S15 Fig 20 Switching off the POS S15 Unplug the safety plug of the mains cable from the socket Unplug all the cables that are connected to the POS S15 except for that of operator lock and power line plug ...

Page 65: ...the setup site Place the POS S15 on a stable and even suface with sufficient space Fig 21 Unplug the mains cable Unplug the mains cable from the power supply connector Pack the POS S15 and the mains cable in the original packaging Store the POS S15 in a room with temperature of between 10 to 50 C ...

Page 66: ...s of the waste electric and electronic equipment properly The legal take back obligation applies for devices that were put on the market after 13 August 2005 In addition Vectron Systems AG extends this obligation to all devices that have been put on the market as of 1 January 2004 Please send back waste electric and electronic equipment that was produced by or on behalf of as well as their accesso...

Page 67: ...ching or clicking on icons you call functions of the Duratec POS software LCD Liquid Crystal Display POS Point Of Sale In this context the POS system station Thin Film Transistor TFT Electronic component for control of screens GC server POS system which in the ECR network takes over the central guest check management Touch screen Touch screen with entry function finger or stylus X report Intermedi...

Page 68: ...68 D DURATEC POS S15 13 Icons Icon Meaning Duratec Logo Operator Escape Enter Faktor Clear Cash Split table Move table Node in the navigation area closed Node in the navigation area open Error ...

Page 69: ...69 D Icon Meaning Normal waiting Load Previous page Next page Navigation tree fade in out Virtual keyboard fade in out Cell to the left Cell to the right Cell up Cell down New record Delete record ...

Page 70: ...70 D DURATEC POS S15 Icon Meaning Quit and save changes Quit without saving changes Abort without quitting the program Quit programming mode ...

Page 71: ...manufacturer declares that the above designated product complies with the fundamental standards of directives 2014 30 EU and 2014 35 EU when used as directed Applied standards EN 55022 2006 A1 2007 EN 55024 1998 A1 2001 A2 2003 EN 60950 1 2006 EN 61000 3 2 2006 EN 61000 3 3 2008 Muenster 30 March 2015 Jens Reckendorf Member of the Board Thomas Stümmler Member of the Board ...

Page 72: ... concerning our products please contact your Dura tec dealer 15 1 Stylus 15 1 1 Stylus The stylus serves for entering data via the touch screen of the POS S15 The stylus is made of plastic Fig 22 Stylus 15 1 2 Vectron stylus The stylus serves for entering data via the touch screen of the POS S15 The stylus is made of plastic Fig 23 Vectron stylus ...

Page 73: ...uch screen of the POS S15 The multifunction stylus has an integrated ball pen refill By turning the case you can switch between writing and touch function Fig 24 Multifunction stylus 15 2 Wall mount The optionally available wall mount serves for attaching the POS S15 at a wall Fig 25 Wall mount ...

Page 74: ...you can extend the software by reporting For more information on Duratec Control please see the respective data sheet 16 2 Mobile App The Duratec MobileApp supplements stationary Duratec POS systems to provide a professional solution for taking mobile orders managing tables and invoicing in the hospitality sector Expand the functions of your Duratec POS system by mobile ordering mobile table selec...

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