DURASTAR.COM
17
TROUBLESHOOTING
SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
• The power cord is damaged or abnormally warm
• You smell a burning odor
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE
PROVIDER IMMEDIATELY!
COMMON ISSUES
The following problems are not a malfunction and in most situations will not require repairs.
ISSUE
POSSIBLE CAUSES
Unit does not turn on
when pressing ON/OFF
button
The unit has a 3-minute protection feature that prevents the unit from
overloading. The unit cannot be restarted within three minutes of being
turned off.
The unit changes from
COOL/HEAT mode to
FAN mode
The unit may change its setting to prevent frost from forming on the
unit. Once the temperature increases, the unit will start operating in the
previously selected mode again.
The set temperature has been reached, at which point the unit
turns off the compressor. The unit will continue operating when the
temperature fluctuates again.
The indoor unit emits
white mist
In humid regions, a large temperature difference between the room’s
air and the conditioned air can cause white mist.
Both the indoor and
outdoor units emit
white mist
When the unit restarts in HEAT mode after defrosting, white mist may
be emitted due to moisture generated during the defrosting process.
The indoor unit makes
noises
A rushing air sound may occur when the louver resets its position.
A squeaking sound may occur after running the unit in HEAT mode due
to expansion and contraction of the unit’s plastic parts.
