Frequently Asked Questions
Why the dehumi-
difying function
doesn’t seem to
work fully in winter?
This is not the failure of dehumidifi er, since in winter the temperature is low
and the air is dry, there is no lots of water to be absorbed.
Why the unit can’t
work or stop sud-
denly?
Please check if the water tank is full, or the tank is not put in the right way
or position. If yes, please pour out the water or put the water tank in right
position.
Maybe the unit is running under “dehumidifying mode” with low room tem-
perature, please check if the room temperature is lower than 5°C , if yes,
the unit will stop to working under dehumidifying mode. (The lower tempe-
rature Icon will twinkle as alarm)
Why hot air comes
out from the air
outlet grill?
When the unit is working under dehumidifying mode, the working principle
is absorb air from room, then on the one hand to reduce the humidity to
have the moisture in the air to be water, and on the other hand to increase
the temperature to exhaust the air as hot. So it’s not failure of unit.
Troubleshooting
Problem
Possible Cause
Solution
Hot air comes out
N/A
The dehumidifi er is without cooling func-
tion, so the air comes out from hot conden-
ser. It's not the failure.
The unit doesn‘t
operate
Has the power cord been dis-
connected?
Plug the power cord into the outlet.
Empty the water in the drainage tank and
then reposition the tank.
The dehumidifying
function doesn‘t
work
Is the temperature or humidity
of the room too low?
The ability of moisture removal will be re-
duced in dry season.
Is the intake duct or discharge
duct obstructed?
Remove the obstruction from the discharge
duct or intake duct.
No air is dischar-
ged
Is the unit running under dry-
ing mode?
The fan will be stopped after the unit run-
ning 30 minutes in dry mode.
Is the air fi lter clogged?
Clean the air fi lter as instructions
There is noisy in
running period
Is the unit tilted or unsteady?
Move the unit to a stable, sturdy location.
Is the air fi lter clogged?
Clean the air fi lter as instructions.
Disposal and Declaration of Conformity
According to the European waste regulation 2002/96/EC this symbol on the product
or on its packaging indicates that this product may not be treated as household was-
te. Instead it should be taken to the appropriate collection point for the recycling of
electrical and electronic equipment. By ensuring this product is disposed of correct-
ly, you will help prevent potential negative consequences for the environment and
human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailled information about recycling of this product, please
contact your local council or your household waste disposial service.
Producer: Chal-Tec GmbH, Wallstraße 16, 10179 Berlin.
This product is conform to the following European Directives:
2014/30/EU (EMC)
2014/35/EU (LVD)
2011/65/EU (RoHS)
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