www.tsicustomerservice.com
REV-0
6
Problem
Root Cause
Corrective Action
Display shows “E1”
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel of the fireplace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Display shows “E2”
The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “E3”
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 5 minutes and allow it
to cool down. Replug and operate, monitor the heater for signs of over
-
heating, if the problem persist discontinue use of the heater and contact
customer service.
No power, logs do not
glow.
No power to the unit
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON”position.
Logs glow, but no
flame effect.
Flame effect turned off.
Press flame button several times.
Power cord gets warm
Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug fits tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualified electrician check and/or replace the faulty outlet(s).
Heater does not blow
warm air.
Thermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame effect works but
heater function does
not and the emberbed
flashes when the heater
button is pressed.
The heater is disabled.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the emberbed lights will flash multiple
times.
Remote Control is not
working.
No batteries or poor signal.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
TROUBLESHOOTING
