Troubleshooting
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Troubleshooting
This chapter advises you on what actions to take when solving common
computer problems that may be caused by issues with hardware or software.
Preliminary Checklist
Here are the initial steps you should follow before taking further action when
encountering any problem:
1.
Try to identify and isolate which part of the notebook is causing the problem.
2.
Make sure that you turn on all peripheral devices before turning on the
notebook.
3.
If you are having trouble with an external device, make sure that the cable
connections are correct and secure.
4.
Make sure that the configuration information is properly set in the BIOS
Setup program.
5.
Ensure that all the device drivers are correctly installed.
6.
Make note of your observations. Are there any messages on the screen? Do
any indicators light up? Do you hear any beeps? Detailed descriptions are
useful to the service personnel when you need to consult someone for
assistance.
7.
If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.
Solving Common Problems
Battery Problems
The battery does not charge
To prevent possible damage to the battery, the device does not allow the
battery to charge if the internal temperature of the battery gets too low
(< 5°C or < 41°F) or too high (> 50°C or > 122°F). If possible, charge the
battery in a location with a moderate temperature of around 20°C (68°F).
If possible, turn off the device while the battery is charging.
If the battery is new or has been stored for a week or more, follow this
procedure:
1.
Make sure the device is turned off.
2.
Remove the battery.
3.
Connect the AC adapter to the device and an AC wall outlet, and then
turn on the device by pressing the button.
4.
Let the device complete the boot process. Then reinstall the battery.
