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Troubleshooting

EN-52

4.

Select one of the two options depending on your needs.

- Keep my files (requires around 3 to 4hr)
- Remove everything (requires around 5 to 6hr)

5.

You are informed of the programs that will be removed. Click “Next” to
proceed.

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Summary of Contents for R11

Page 1: ...Rugged Tablet PC R11 User Manual ...

Page 2: ... Off Your Device 13 OPERATING YOUR TABLET PC 14 USING THE QUICK MENU 14 Quick Menu Overview 14 Viewing the Version Information 15 Viewing the Battery Charge Cycles 15 Configuring the Function Button Barcode Camera 15 Configuring the Programmable Button P 16 Configuring the Up Down Button 16 Assigning an Application to the P Button 17 Accessing the Mobility Center 18 Configuring External Antenna Sw...

Page 3: ...3 MAINTAINING AND CARING FOR YOUR TABLET PC 44 PROTECTING YOUR TABLET PC 44 STORING AND HANDLING YOUR TABLET PC 44 CLEANING YOUR TABLET PC 46 TRAVELING WITH YOUR TABLET PC 47 TROUBLESHOOTING 48 PRELIMINARY CHECKLIST 48 SOLVING COMMON PROBLEMS 48 DISPLAY PROBLEMS 50 HARD DISK PROBLEMS 50 OTHER PROBLEMS 54 APPENDIX 55 COPYRIGHT 55 SPECIFICATIONS 55 REGULATORY STATEMENT 58 Federal Communications Comm...

Page 4: ...perience in a wide range of working environments Before you begin using your tablet PC read this chapter to familiarize yourself with the main components installed in the system Package Contents If any of following items is damaged please contact your retailer Tablet PC AC adapter Power cord Hand strap NOTE The pictures are for reference only actual items may slightly differ ...

Page 5: ... light sensor Use to detect the current level of visible light in the surrounding environment 4 Microphone Record the surrounding sound 5 Function button The button functionality can be assigned via Quick Menu Barcode trigger button Press to trigger the Barcode scan function if the barcode scanner is enabled Launch Windows Camera Application button Disable 6 Window button Tap to return to the Star...

Page 6: ...s 2 Camera light Provide additional lighting when taking pictures under low light environment 3 Rear camera Use to take pictures 4 Battery Pack Battery Pack 5 Battery latch release button Press and hold the button to slide the battery latch to the unlock position 6 Speaker Emit sound ...

Page 7: ...c and data between your Tablet PC and flash compatible devices 4 SIM card slot Use to insert a SIM card for WWAN module connection Left View No Item Description 1 Power button Press to turn your tablet PC on or off 2 Up Down buttons The button functionality can be assigned via Quick Menu Brightness adjustment Press to adjust the brightness level Volume adjustment Press to adjust the volume level D...

Page 8: ...buttons simultaneously By pressing the two button combination it will switch to Windows Security screen which lets you lock the device switch to different user sign out change a password enter Task Manager or shutdown Restart the device Bottom View No Item Description 1 Docking connector Connect the tablet PC to a docking station 2 DC IN jack Connect the power adapter ...

Page 9: ...p mode the LED blinks Battery Indicate the battery status Green when battery is fully charged 95 or above Orange when battery is charging Flashing Red when battery capacity is lower than 10 Off when discharged RF Blue LED lights on when any of RF features WLAN Bluetooth WWAN GPS is on Blue LED lights off when none of RF features WLAN Bluetooth WWAN GPS are on NOTE On Windows 10 OS you need to inst...

Page 10: ... until the battery locks into place 3 Slide the battery latch to the lock position to secure the battery Charging the Battery The Lithium ion battery is not fully charged upon purchase To charge the battery follow the steps below 1 Install the battery to your tablet PC See procedures above 2 Connect the AC adapter to the DC IN jack of your tablet PC 3 Connect the AC adapter to the power cord 4 Plu...

Page 11: ...me and usage We recommend you to replace your battery pack after 18 to 24 months of usage Removing the Battery To remove the battery follow the steps below 1 Press and hold the battery latch release button to slide the battery latch to the unlock position 2 Remove the battery out of the battery compartment ...

Page 12: ...ter to the DC IN jack of your tablet PC 2 Connect the AC adapter to the power cord 3 Plug the power cord to an electrical outlet Using Battery Power 1 Install a charged battery in the battery compartment 2 Remove the AC adapter if plugged Your tablet PC will automatically use the battery power NOTE If your tablet PC is connected to an electrical outlet and the battery is installed your tablet PC u...

Page 13: ...e Power LED lights up Turning Off Your Device It is important to properly shut down your tablet PC to avoid the loss of unsaved data To shut down your tablet PC do the following Tap Power Shut down Wait for your notebook to turn off power completely before removing the power source if necessary ...

Page 14: ...e your Tablet PC Using the Quick Menu To enter the Quick menu tap the arrow on the task bar to display hidden icons Then tap the Quick Menu icon You can also access the Quick menu in the All apps list Quick Menu Overview NOTE If the tab is green i e this indicates the current function is activated ...

Page 15: ...you can view the battery charge cycle and battery status Configuring the Function Button Barcode Camera On the Barcode Camera Button Setting section you can assign the function for the Barcode Camera button There are three available options Barcode trigger Scan the barcode if the barcode scanner is integrated Launch Windows Camera Application Shortcut key for launching the Windows Camera applicati...

Page 16: ...devices Launch Application Shortcut key for launching a specific application To assign the application refer to the Assigning an Application to the P Button section Disable No function Configuring the Up Down Button On the Up Down Button Setting section you can assign the function for the Up Down button There are three available options Brightness adjustment To adjust screen brightness level Volum...

Page 17: ...Operating Your Tablet PC EN 17 Assigning an Application to the P Button Tap the P Key tab to assign an application to the P button Select the desired application and click Open ...

Page 18: ...na Switching Mode Select the respective external antenna tab to configure the setting Tap the LTE Antenna tab to enable disable the device to automatically switch to the external WWAN antenna when it is affixed on a docking station Tap the GPS Antenna tab to enable disable the device to automatically switch to the external GPS antenna when it is affixed on a docking station NOTE If the tab is gree...

Page 19: ... tab to enable disable the device to automatically adjust the brightness level according to the ambient light Using the Camera Using the Camera application you can use this tablet PC to take photos or videos Opening the Camera App To access the Camera application do one of the following a Tap Camera ...

Page 20: ...Operating Your Tablet PC EN 20 b In Cortana search box enter camera Then tap Camera ...

Page 21: ...Operating Your Tablet PC EN 21 Taking Photos Tap to capture a photo NOTE To switch between front and rear cameras tap ...

Page 22: ...Operating Your Tablet PC EN 22 Recording Videos 1 Tap to switch to Video mode 2 Press to start recording a video The recording time appears on the bottom on the screen 3 To stop recording the video tap ...

Page 23: ...p to select the desired flash mode Flash is off Flash is on Automatic flash In video recording mode tap to toggle the camera LED flash on or off Setting Photo Timer Tap to toggle the desired time delay Self timer is off 2 second self timer 5 second self timer 10 second self timer ...

Page 24: ... PC EN 24 Adjusting Focus 1 Tap to switch to Pro mode 2 Tap to display the focus control slider 3 Do the following Tap and drag upwards or downwards if necessary to focus automatically auto manually M or use infinity focus ...

Page 25: ...EN 25 Adjusting Brightness 1 Tap to switch to Pro mode 2 Tap to display the brightness control slider 3 Do the following Tap and drag upwards to brighten your photo or video Tap and drag downwards to darken your photo or video ...

Page 26: ...and setting Menu Option Description Press and hold camera button Set the action when you tap and hold the Camera button Video Tap and hold the Camera button to record a video Photo burst Tap and hold the Camera button to take photos continuously Disabled Disable the function Aspect ratio Select the aspect ratio of the photos ...

Page 27: ... To reduce the flickering that may occur when recording video under fluorescent light Auto To set flicker reduction automatically Digital video stabilization If the setting is set to On digital video stabilization helps you to keep your footage steady Related settings Select the related settings that can only be configured in Settings app Viewing Photos Videos After taking a photo or recording a v...

Page 28: ...uide you on installing peripheral devices to maximize the use of your tablet PC Installing the MicroSD Memory Card To insert a MicroSD memory card 1 Push down and pull to open the I O port cover 2 Push the memory card into the memory card slot until it clicks into place ...

Page 29: ...IM card into the SIM card slot until it clicks into place Connecting the Microphone Headset Your tablet PC is equipped with audio combo jack that enables you to use the headset or microphone To connect to a headset open the I O port cover and plug the stereo headphone cable into the audio combo jack To connect to a microphone open the I O port cover and plug the microphone cable into the audio com...

Page 30: ...camera printer or an external hard disk drive 1 Push down and pull to open the I O port cover 2 Connect one end of the USB cable to the USB port of your device 3 Connect the other end of the cable to the USB device if necessary NOTE The USB cable is not included in the package It is sold separately or it may come with your USB device ...

Page 31: ...rwise the antenna may be damaged resulting in poor reception Connecting to a Bluetooth Device Your tablet PC can connect and communicate with other Bluetooth enabled devices By default the Bluetooth function is disabled To add a device follow the steps below 1 Tap the arrow icon on the system tray to display hidden icons 2 Tap the Bluetooth icon and select Add a Bluetooth Device ...

Page 32: ...tions EN 32 3 Tap and select the kind of device you want to add 4 Select the device you want to connect Verify the pairing code on the screen of your device and pairing device match then tap Connect to start pairing ...

Page 33: ...ction NOTE Most Bluetooth enabled devices need to be paired with your tablet PC The PIN you enter on the tablet PC must be the same PIN to be entered on the other Bluetooth device Once a partnership has been created connecting to that device again will no longer require entering the PIN To disconnect from the Bluetooth enabled device select the device in the Bluetooth menu and tap Remove device ...

Page 34: ...LAN module A wireless network can be added either when the network is detected or by manually entering the settings information To connect follow the steps below 1 Tap the wireless network icon on the system tray 2 Available wireless network connections are displayed Tap the desired wireless network ...

Page 35: ...ter the connection is established you can see the wireless icon in the Notification area NOTE Wi Fi access requires service from a wireless service provider Contact your service provider for more information Actual wireless connectivity will depend on system configuration Please contact your dealer for more information To disconnect from the wireless network select the network in the wireless in t...

Page 36: ...ablet PC to connect to the Internet using mobile or cellular data networks To connect follow the steps below 1 Insert a valid SIM card into the SIM card slot refer to page 錯誤尚未定義書籤 2 Tap the cellular network icon on the system tray Then tap Cellular to enable the Internet connection via mobile data network ...

Page 37: ...nections EN 37 3 Select the mobile network carrier and tap Connect to establish the connection TIP Check Let Windows keep me connected box to allow the system to automatically connect to this mobile data network ...

Page 38: ...lize the hardware so that it can operate correctly Use the BIOS setup utility to change your tablet start up configuration For example you can change the security and power management routines of your system Starting the BIOS Setup Utility You can enter the BIOS setup utility and press Setup button while the tablet PC is booting that is between the time you turn on the tablet PC and before the Win...

Page 39: ...e including the system date and time Item Description BIOS Information Display the BIOS version detected during boot up System Information Display the CPU type and speed total memory mainboard version Intel PCH SKU name ME FW version and ME Firmware SKU System Date Set the system date System Time Set the system time ...

Page 40: ...ch screen Front camera Rear camera Barcode scanner Wireless LAN Bluetooth WWAN and GPS Antenna Switching Configurations 1 Enable disable the device to automatically switch to the external GPS antenna when it is affixed on a docking station 2 Enable disable the device to automatically switch to the external WWAN antenna when it is affixed on a docking station Power Configuration Configure the power...

Page 41: ...ure the boot settings and boot sequence Item Description Boot NumLock State Select the keyboard NumLock state Launch CSM Enable disable the CSM Support Launch Network PXE OpRom Control the execution of UEFI and Legacy PXE Option Rom Option ROM Messages Set the Display mode for Option ROM Boot Option Priorities Set the system boot order ...

Page 42: ...N 42 Security Menu The Security menu allows you to set or change the Administrator and User passwords Item Description Administrator Password Create or change the Administrator password Secure Boot Customize the Secure Boot settings ...

Page 43: ... restore the default values for all setup options before leaving the BIOS Setup Menu Item Description Save Changes and Reset Reset the system after saving the changes Discard Changes and Reset Reset the system setup without saving any changes Restore Defaults Restore the default values for all the setup options ...

Page 44: ...loop the lock cable around a stationary object such as a table Then insert the lock into the Kensington lock hole and turn the key to secure the lock Store the key in a safe place Storing and Handling Your Tablet PC General Storage and Handling Guidelines Use your tablet PC at the recommended temperature between 0 C 32 F and 55 C 131 F to ensure optimal performance Actual operating temperature dep...

Page 45: ...e touchscreen surface has a special protective coating that prevents dirt from sticking to it Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface Turn off the Tablet PC power when cleaning the display Cleaning the display with the power on may cause improper operation Do not use excessive force on the display Avoid placing objects on top of the disp...

Page 46: ...an 5 C 41 F or very warm greater than 50 C 122 F environment it is possible that the Battery LED will indicate that the charge has stopped However this does not necessarily mean that your battery is fully charged Read and follow all battery precautions in the Safety section Use only batteries of the same kind as replacements Turn the power off before removing or replacing batteries Do not tamper w...

Page 47: ...rd drive to a flash drive or other storage device As an added precaution bring an extra copy of your important data Make sure that the battery pack is fully charged Ensure that your tablet PC is turned off Confirm that all the connector covers are closed completely to ensure the device s waterproof integrity Disconnect the AC adapter from your tablet PC and take it with you Use the AC adapter to p...

Page 48: ...r any beeps Detailed descriptions are useful to the service personnel when you need to consult someone for assistance 7 If any problem persists after you follow the instructions in this chapter contact an authorized dealer for help Solving Common Problems Battery Problems The battery does not charge To prevent possible damage to the battery the device does not allow the battery to charge if the in...

Page 49: ...eet ENERGY STAR requirements Wake on LAN is enabled by default If running on battery power this may decrease battery run time To change Wake on LAN settings open the Device Manager Network Adapters and select the LAN device Open the device Properties and select Power Management Disable the Wake on LAN setting by unchecking Allow this device to wake the computer The gas gauge isn t full after charg...

Page 50: ...play resolution but I see no difference on the screen Select Start Power Restart Nothing happens when I try to use the stylus on my touch screen If you cannot select objects accurately with the stylus you may need to calibrate the touch screen The touch screen doesn t respond after a suspend The touch screen needs a few seconds to work after a suspend Wait a moment and try again Hard Disk Problems...

Page 51: ... device by pressing the POWER button 4 Reinstall the battery The Battery LED is a steady blue while the battery is charging Hard disk recovery process on Win10 1 Select Start Setting 2 Select Recovery under Update Security 3 Under Reset this PC Click Get started ...

Page 52: ... 52 4 Select one of the two options depending on your needs Keep my files requires around 3 to 4hr Remove everything requires around 5 to 6hr 5 You are informed of the programs that will be removed Click Next to proceed ...

Page 53: ... Reset is disabled 7 To enable resetting Windows follow the steps below a Hover mouse over Start menu b Select Command Prompt Admin from the pop up menu c Key in the following command Reagentc enable d Press Enter Wait until you see the Operation Successful status on the screen e Follow steps 1 to 7 to reset your device ...

Page 54: ...OWER button for at least ten seconds release it and then press the POWER button again The device won t turn off 1 Select Start Power Restart 2 If that does not work press Ctrl Alt Del and then select Task Manager 3 If any programs are open use your arrow keys to highlight each one and select End task Repeat this until all programs are closed 4 If that still does not work press and hold the POWER b...

Page 55: ...ed Susceptibility Radiated Susceptibility ANSI ISA 12 12 01 2000 Class I Division 2 4 drop 26 faces IP 65 certified Aluminum magnesium alloy chassis Port covers Optional sunlight readable display Operating System Windows 10 Pro 64 bit Processors Intel Core i7 8650U vPro 8th Gen 1 9GHz processor with Turbo Boost Technology up to 4 2GHz 8MB cache Intel Core i7 8550U 8th Gen 1 8GHz processor with Tur...

Page 56: ... NEO M8N Optional 4G LTE multi carrier mobile broadband Optional RF antenna pass through for GPS WWAN Security Intel vPro Technology per CPU options TPM 2 0 NIST BIOS compliant Stealth mode Kensington lock Optional RFID reader1 I O Ports USB 3 0 type A x 2 Audio in out combo jack x 1 microSD card microSDHC microSDXC x 1 Docking connector 41 pin Pogo x 1 SIM card x 1 DC In jack x 1 Optional RF ante...

Page 57: ...exclusive 1 Contact your sales representative for feature availability 2 RJ45 Smart card reader and RFID are mutually exclusive options 3 Tested using the MobileMark 2014 battery life benchmark Results may vary under different situations including hardware configuration software operating conditions power management settings and other factors ...

Page 58: ...he equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Shielded interconnect cables and shielded AC power cable must be employed with this equipment to insure compliance with the pertinent RF emission limits governing this device Changes or modifications not expressly approved by the system s...

Page 59: ...kg The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this device is on file with the FCC and can be found under the Display Grant section of www fcc gov oet ea fccid after searching on FCC ID FKGR1101 Canada Industry Canada IC Notices This Class B digital apparatus complies w...

Page 60: ...valué et démontré conforme aux limites SAR Specific Absorption Rate Taux d absorption spécifique d IC lorsqu il est installé dans des produits hôtes particuliers qui fonctionnent dans des conditions d exposition à des appareils portables Battery Disposal THIS PRODUCT CONTAINS A LITHIUM ION OR NICKEL METAL HYDRIDE BATTERY IT MUST BE DISPOSED OF PROPERLY CONTACT LOCAL ENVIRONMENTAL AGENCIES FOR INFO...

Page 61: ... symbol must be printed visibly legibly and indelibly CAUTION FOR ADAPTER THE TABLET PC IS FOR USE WITH DEDICATED AC ADAPTER BATTERY SAFETY DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS CAUTION FOR RJ 45 Optional The RJ 45 jack is not used fo...

Page 62: ... the device Keep the device away from any magnetic emitting devices as this may affect the quality of the wireless signal reception When using an AC adapter Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord Operate this device only with the type of power source indicated on the device marking label Disconnect the AC adapter fro...

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