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27
200245-01A
Problem
Possible Cause
Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot
1. Ignitor electrode is posi-
tioned wrong. Ignitor elec-
trode is broken.
2. Ignitor electrode is not con-
nected to ignitor cable.
3. Ignitor cable is pinched or
wet.
4 Broken ignitor cable.
5. Bad piezo ignitor.
6. Low battery.
1. Replace electrode.
2. Replace ignitor cable
3. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
4. Replace ignitor cable.
5. Replace piezo ignitor.
6. Replace battery.
When ignitor button is
pressed in there is a
spark at ODS/pilot but no
pilot flame present.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully
pressed in while pressing
ignitor button.
3. Air in gas lines (new instal-
lation or recent gas interrup-
tion).
4. ODS / pilot is clogged.
5. Incorrect inlet gas pressure
or inlet regulator is damaged.
6. Control knob not in PILOT
position.
7. Depleted gas supply (pro-
pane).
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob
while pressing ignitor button.
3. Continue holding down con-
trol knob. Repeat igniting op-
eration until air is removed.
4.
Clean ODS/pilot (see
Care
and Maintenance
, page 25) or
replace ODS/pilot assembly.
5. Check inlet gas pressure or
replace inlet gas regulator.
6. Turn control knob to PILOT
position.
7. Contact local propane/LP
gas company.
ODS/pilot lights but flame
goes out when control
knob is released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
3. Equipment shutoff valve is
not fully open.
4. Thermocouple connection is
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, caus-
ing pilot flame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. Hand tighten until snug, and
then tighten 1/4 turn more.
5. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Care and Maintenance
,
page 25) or replace ODS/
pilot assembly
6. Replace thermocouple.
7. Contact customer service.
TROUBLESHOOTING
The entire gas delivery piping including connec-
tions inside the heater should be leak tested by
the qualified installer. After leak testing the quali-
fied installer should light the appliance. Refer to
the correct flame pattern as illustrated on page
22. All flame patterns should be safely inside the
product. If for any reason they are not, stop use
of the appliance and call for repairs.
