17
TROUBLESHOOTING
The following is a list of solutions to the most common issues that may occur during installation
and use of the DUALphone. Some problems you can easily solve yourself, and some require that
you call your service provider.
General Problem
Possible Causes
Possible Solutions
The display screen
is black.
Deep sleep mode
1. Power is not turned on.
2. Batteries are flat.
1. Check that the power cord is
connected properly, and that
power is turned on.
2. Charge the batteries.
3. press a key
The handset does
not charge.
1. Power is not turned on.
2. Batteries are not inserted
correctly.
1. Check that the power cord is
connected properly, and that
power is turned on.
2. Check that the batteries are
inserted with the plus and minus
ends facing the right way.
The handset
registration failed,
and the status
indicator on the
display is black.
1. Handset is out of range of the
gateway.
1. Move the handset closer to the
gateway, and turn the handset off
and then on again. Reset the
gateway, and place the handset in
the charger.
The display says
“Searching for
Gateway”.
1. The handset is out of range of the
gateway.
2. Power is not turned on.
1. Move the handset closer to the
gateway.
2. Turn the power on.
The POWER
indicator on the
gateway is not lit.
1. Power is not turned on.
1. Check that the gateway power
cord is connected properly, and
that power is turned on.
The I-NET
indicator on the
gateway is not lit.
1. The Ethernet cable is not
connected.
2. The router or modem is not
turned on.
1. Check that the Ethernet cable
between the WAN port on the
gateway and the LAN port on
your modem or router is
connected properly.
2. Turn on the power to the modem
or router.
I cannot make
landline calls.
1. The landline cable is not
connected.
2. The landline is out of order.
1. Check that the landline cable
between the Line port on the
gateway and the telephone wall
outlet is connected properly.
2. Contact your landline provider.
Summary of Contents for RTX3080
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