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Q 4. I plugged the modem before installing the driver & configuration utility;
Windows automatically found my modem and installed the drivers from the
disc provided. But now I cannot connect to the internet?
A. If the DSE USB ADSL Modem is plugged in before installing the drivers and
configuration utility, the Windows hardware install wizard will automatically
install the PPPoE drivers from the provided disc. To connect to an ISP
supporting PPPoA encapsulation you will need to install the WAN PPPoA
drivers. Follow the steps given below to fix this problem:
4.1 Uninstall the currently installed drivers from the Device manager (
Start
→
Control Panel
→
System
→
Hardware
tab
→
Device Manager
).
4.2 Now unplug the modem from your computer and reinstall the modem as
described in section 4 of this manual.
Q 5. I have a lot of noise on my phone line?
A. There can be several reasons for this noise, please ensure that
5.1 You have a line filter installed at the jackpoint where your phone is
plugged and that the filter is not damaged.
5.2 Make sure that your phone cable is not passing over a power adaptor and
is clear of any other power devices that could add noise to your phone
line.
5.3 If you have more than 1 phone jackpoints at home, try plugging the phone
into a different jackpoint.
5.4 Call Telecom and ask them to perform a line test from there end to check
if they can detect the source of noise as it could be originating from an
external source.