13
Communicator Troubleshooting
3G Alarm Communicator Installation Manual
C
OMMUNICATOR
T
ROUBLESHOOTING
NOTE:
For additional details:
• Refer to Section [983] for troubleshooting the firmware updates
• Refer to Section [984] to verify the trouble status
• Refer to Section [985] for troubleshooting Connect24 programming
Table 9: Trouble LED indications
Trouble
indication
Possible
Causes
Trouble Possible Solution
No Indication
No Power
• Check the power connections between the Panel and the Communicator.
• Confirm PC-LINK cable is properly installed between communicator and panel.
Yellow LED –
ON Solid
Insufficient
Signal Strength
• Confirm that cellular network service is active in your area.
• Ensure the antenna is securely connected to the radio. Check antenna stub cable is securely
connected to the radio.
• If an external antenna is used ensure the antenna is securely screwed on to the antenna
cable connector. Check external antenna for damage or open/short.
Trouble LED –
2 Flashes
Panel
Supervision
Trouble
• Check Section [382]Toggle Option[5] is ON.(cellular/Ethernet Module Enabled)
• Ensure the PC-LINK cable between the Panel and Communicator is connected properly
(not reversed) and is securely in place.
Yellow LED -
4 Flashes
Lockout
Trouble
• The SIM card has incorrect PIN programmed or has a PIN that the module does not recog-
nize. Replace the SIM card.
Yellow LED –
5 Flashes
Cellular Trouble
• Confirm that cellular service is available and active in your area.
• Check all antenna connections.
• Ensure
average
radio signal strength is CSQ
5
or higher. (See Table 8 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
• If this trouble persists, you must relocate the Panel (and Communicator) or install an exter-
nal antenna extension kit.
Yellow LED –
6 Flashes
Ethernet
Trouble
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communicator
and the Hub/Router/ Switch.
• Check the link light on the Hub/Router/ Switch is ON . If link light is OFF, try restarting
the Hub/Router/ Switch.
• If DHCP is used, ensure that the unit has an assigned IP address from the server. In Section
[851] [992] verify a valid IP address is programmed. If not, contact the Network adminis-
trator.
• If problem persists, replace the Ethernet cable and RJ45 connector.
Yellow LED –
7 Flashes
Receiver Not
Available
• Ensure that the Ethernet path has internet connectivity.
• If you are using a static IP address make sure the gateway and subnet mask are entered cor-
rectly.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (Default UDP Port 3060 and Port 3065).
• Ensure that all the receivers are programmed for DHCP or have the proper IP address and
port number.
• Ensure the cellular receiver APNs have been programmed with the Access Point Name
provided by your cellular provider.
Yellow LED –
8 Flashes
Receiver
Supervision
Trouble
• This trouble is indicated when supervision is enabled and the unit is not able to success-
fully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED -
9 Flashes
FTC Trouble
• The unit has exhausted all communications attempts to all programmed receiver for events
generated by the Communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED –
11 Flashes
Remote
Programming
• The LEDs will flash when a remote firmware upgrade is in progress over Ethernet or cellu-
lar. The LEDs will extinguish when update is complete.
Yellow LED –
12 Flashes
Module
Configuration
Trouble
• This indication appears when Section [021] System Account Code or
Section [101]; [111]; [201]; and [211] Receiver Account Code have not been programmed.
Ensure that a valid account code has been entered in these Sections.
All LEDs flash-
ing together
Boot Loader
Failed
• Disconnect power, then reconnect power to the Communicator module.
Red and Yellow
LEDs flashing
together
Initialization
Sequence
• The unit is still initializing please wait while the unit gets its programming and establishes
a connection to all programmed receivers.
Note: This process may take several minutes to complete.
Only Green
LEDs flashing
Hardware
Default Jumper • The hardware default jumper is installed and must be removed. See Figure 3.
