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The information in this document is subject to change without notice
Owner's Manual
REV2.7.14.20
TROUBLESHOOTING GUIDE
WARNING
Before doing any repairs or maintenance to the lift frame, read all instructions,
cautions, and warnings. Repairs should be done by a skilled technician.
Normal Symptom
Possible Cause
Solutions
Patient Lift feels
loose.
•
Mast/Base joint loose.
•
Tie - Rods are loose.
•
Refer to ASSEMBLY section in this
manual.
•
Check the Base Adjustment
1.
Check the squareness of the legs
when in the closed position.
2.
Place a square on the inside of the
legs and base to determine the 90°
alignment.
3.
Adjust the linkage rods until 90°
alignment achieved
Boom will not lower
in upper most
position.
•
Boom requires a
minimum weight load to
lower from the upper
most position.
•
Pull down slightly on the lift arm.
Power indicator is
not on
•
Malfunction handset
•
Battery is out
•
Battery is damaged
•
Control box is damaged
•
Replace handset
•
Charge battery
•
Replace battery
•
Replace control box
Power indicator is
on, actuator does
not run and control
box has clicking
sound
•
Actuator connector is
damaged
•
Actuator is not
connected
•
Actuator is damaged
•
Control box is damaged
•
Replace actuator
•
Connect actuator to control box
•
Replace actuator
•
Replace control box
Power indicator is
on, actuator does
not run and control
box has no clicking
sound
•
Control box is
malfunction
•
Handset is malfunction
•
Handset is not
connected
•
Emergency button is
pressed
•
Control box is charging
•
Replace control box
•
Replace handset
•
Connect handset
•
Reset/release emergency button
•
Unplug charger
Control box is not
responsive with no
indicator and no
movement from
actuator
•
Battery is completely
discharged
•
Battery is damaged
•
Charge the battery
•
Replace battery
Actuator could only
operate in one
direction
•
Handset is malfunction
•
Control box is
malfunction
•
Replace handset
•
Replace control box
After pressing
handset buttons,
there is a buzzer
sound from control
box and actuator is
not moving
•
The object on device is
overweight
•
Actuator is damaged
•
Remove/reduce weight on device
•
Replace actuator
