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Troubleshooting
The answers to these questions should help you solve most problems you may have with
the Pet Fountain. If they do not, please contact our Customer Care Centre.
TROUBLESHOOTING
PROBLEM
SOLUTION
Pump is not working or
the water is not flowing as
much as it used to.
• Never let the water in the bowl get below the
minimum fill level. This can cause the pump to
overheat and stop functioning.
• When refilling the bowl, make sure to add water
before turning the pet fountain on.
• Lack of regular cleaning may result in the pump
becoming clogged with pet hair and food debris. The
pump must be cleaned every 2-4 weeks to ensure
proper function.
• Fill the pet fountain with water up to the max fill line.
Pet Fountain is loud.
• A low humming noise is normal, but it should not be
loud. Check the water level. If water level is too low
then the pump will have to work harder causing it to
be louder than normal.
• Unplug the pet fountain for 15 seconds. If the noise
does not stop when plugged back in, it’s possible
that some debris is caught on the impeller. Remove
the pump and clean the impeller. Try rubbing a small
amount of vegetable oil onto the magnetic pin with a
cotton swab to lubricate the impeller.
There are black particles in
the bowl.
• This is loose granulated charcoal dust from the filter
and is completely harmless for your pet to drink. Rinse
the charcoal filter in cold water before placing it in
the pet fountain to prevent this.
The pet fountain feels slimy. • If you have multiple pets or dogs using the pet
fountain, the slimy feeling may be caused by your
pet’s saliva. Change the water and clean your
fountain more frequently to prevent this.
• Make sure the pet fountain parts are rinsed
thoroughly after cleaning the fountain. Soap residue
may cause the sliminess.
The power adaptor is warm
to the touch.
• Unplug the pet fountain and plug it into a
surge protector.
