Miscellaneous
56
User Guide
1. The device won't turn on.
The battery may need to be recharged. Charge the device
for at least one hour and try again.
Reset the device. (See Page 5)
2. The device will not charge when connected to a computer
via USB cable.
Connect to the computer using the provided USB Type-C
cable. Charging may not occur depending on the condition
and specifications of your computer.
(In this case, charging via computer is not recommended.)
Connect the device to a USB wall adapter using the provided
USB Type-C cable to charge directly from a wall outlet.
3. The computer won't recognize the device or an error
occurs when connected.
Use a USB port on the back of the computer.
Check if the USB Type-C cable is connected correctly.
For Mac, check to ensure the MTP program is installed
properly.
Check if the device connects properly on a different computer.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [Menu-
Settings - Timer Settings - Screen Timeout].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly and
make sure nothing is obstructing the port connection.
Verify that the music file is not corrupt.
Verify that the audio settings have been set properly.
(Balanced out, line out, etc.)
Trouble-
shooting
Solutions to Common Issues
