Miscellaneous
23
User Guide
1. The product won't turn on.
The battery may be low. Charge the product for at least
one hour and try again.
Reset and turn on the product again.
2. The earbud doesn't work.
If an earbud’s proximity sensor does not make contact
with your ear, the earbud may not work. If you can't hear
any sound when playing a song after wearing the earbuds,
remove the earbuds from your ears and reinsert them.
If your earbud does not respond to the touch function or
if it is not working properly, please reset the earbud and
try again.
3. I am searching through the devices on my Bluetooth but I
can’t find the earbuds.
Press one earbud for 3 seconds to enter Bluetooth
pairing mode.
4. The earbuds do not connect properly to the mobile device,
or the connection gets lost.
Check if there are any obstacles (walls, electronic devices,
etc.) between the earbuds and the mobile device.
Make sure you have the earbud app installed on your
mobile device. Check the version of the app and update
it to the latest version.
Make sure the mobile device is within 10 meters of the
earbuds when using them. The operating distance may
vary depending on the environment.
Power off your mobile device, restart it, and relaunch
the earbud app.
Common issues and solutions
Trouble-
shooting
