Troubleshooting
9
If you have an issue with your adjustable bed, please read the following for a possible cure.
If there appears to be no fix, please contact DREAMS TO GO Customer Service at 1-403-255-0021.
Symptom
Malfunction
Solution
Adjustable bed function does not work
No power input
Check the connection of the power cord
Power cord or control line is damaged
Replace the power cord or control line
Wireless remote battery is dead
Replace the wireless remote battery
Wireless remote isn’t working
Replace the wireless remote
One of the motors is not working
Replace the motor
Excessive motor noise
Motor wear or damage
Replace the motor
The adjustable bed function runs slow
The adjustable bed is overloaded
Reduce the weight of the load on the bed
Unable to pair
Pairing error
Check to see if the pairing light on the control box is
blinking. Follow the pairing instructions if it still cannot
be paired, unplug, plugin and try it again.
The bed does not respond after sending it
an action command
The control box most likely did not receive the
command
After confirming that the wireless remote button is
pressed, a green or yellow light should be flashing on
the control box. If it’s not, please un-plug the bed, plug
it back in, and try it again.
The red work light flashes on the control
box. After sending the action command,
the corresponding part will stop
Automatically after moving
The control box detected a fault
Set to "FLAT" and contact us.
Nothing seems to be working
Electronic components may require resetting
Unplug the bed for an hour and then plug it back in. If
this fails to solve the issue, please call
DREAMS TO GO customer service at 1-403-255-0021.
