© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please
have the following information readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number
TIP
23
ALLIANCE PRO ML Shower Door Manual Ver 1 4/2021
©2021 DreamLine
®
All Rights Reserved
Problem/Symptom
Suggested Solution
Page(s)
Missing Parts
•Check all shipping/packaging material for missing
parts/components.
•If not found, contact DreamLine Customer Support [1-866-731-
2244] to order factory part replacement.
5-7
Water Leakage
•Check that the Inside Door Glass closes against the shower head
side of the shower.
•Check that the vinyl insert is installed properly in the Bottom
Profile.
•Check that a good quality, mold-resistant silicone has been used
around the entire interior perimeter of the shower door.
10, 11, 20
Door Glass rubbing on threshold
•Check that threshold is level.
•Check that roller wheels are tight and secure. Carefully remove
Door Glass with a helper and adjust Roller Wheels if necessary.
3, 15-17
Door Glass not closing evenly with
wall profiles
•Carefully remove the Door Glass with a helper and adjust one
or both Roller Wheels to align the edge of the Door Glass with
the Wall Profile.
17
Door Glass not tracking smoothly
through Center Guide
•Check that the Center Guide is installed correctly. If the Center
Guide is moving, see instructions to secure the Center Guide to
the Bottom Profile with a screw.
18
Door Glass not meeting bumpers
correctly
•Check that all three Bumpers are installed correctly and are
installed on the correct sides of the shower opening.
10
