Troubleshooting
Problem
Possible cause
Solution
Dim or no
flame.
Flame LED’s are burnt
out.
Inspect the LED’s and replace them if necessary.
Back black cloth is fall-
ing off and rolled up in
the flicker.
Change a flicker and back black cloth.
Ember bed is
not glowing or
dimming.
Ember LED’s are burnt
out.
Inspect the ember bed LED’s and replace them if necessary.
Appliance turns
off and will not
turn on.
Appliance has over-
heated and safety
device has caused the
thermal switch to dis-
connect.
Turn off the main switch, allow appliance to cool for 10 minutes,
then turn it on.
House circuit breaker
has tripped.
Reset house circuit breaker.
Appliance’s fuse has
blown.
Replace the fuse.
Appliance will
not come on
when switch is
flipped to ON.
Appliance is not
plugged into an elec-
trical outlet.
Check plug and plug in.
Appliance has over-
heated and safety
device has caused the
thermal switch to dis-
connect.
Turn off the main switch, allow appliance to cool for 10 minutes,
then turn it on.
Circuit board is burnt
out.
Inspect the circuit board and replace it if necessary.
No warm air
coming out of
appliance.
Heater is burnt out.
Inspect the burner and heater assembly and replace it if neces-
sary.
Flame sputters. Flame motor is defect-
ive.
Call a qualified service technician and replace flame motor.
Remote Control
does not work.
Low batteries. Unit
switch in “O” position.
Replace AAA batteries in remote control.
Turn the switch in “I” position.
Flame is fixed.
Wiring may be loose or
the flame motor may
be defective.
D
OVRE
12
Subject to change because of technical improvements