English
Common Questions and Answers
Q
Why hasn’t the mobile phone been supplied with a SIM card?
A
Many people already have a mobile phone and wish to transfer their
card over to the new phone. This has the advantage of keeping the
same telephone number and if the card is subscribed to a Pay-as-you-go
service then you also benefit from being able to carry over any credit
that has been paid the card.
Q
Where can I get a SIM card from?
A
Any high street mobile phone shop will be able to provide you with a SIM
card. Some of the major supermarket chains also provide mobile phone
services and can supply a SIM card. A useful tip when choosing a SIM
card/service provider however is to make sure that you have adequate
signal coverage at home.
Q
Can I use the SIM card from my old mobile phone?
A
Yes as long as the SIM card is less than three years old you can transfer
the card over. Some old SIM cards however are not compatible with the
Doro mobile phone as they are from an earlier generation of SIM card
design.
Q
Can I use a SIM card from any mobile phone company?
A
The Doro mobile phone is what is termed as an open SIM card phone
and so it is not restricted to any particular service provider or mobile
phone company.
Q
How do I pay for my calls?
A
There are two main types of registration with a service provider. One is
a contract – this is where you sign up for agreed contract over several
months/year and pay an agreed monthly fee. This is more suited to
people who are using their mobile phone as part of their job for example.
The other is Pay-as-you-go, sometimes abbreviated to PAYG. With this
type of service you add credit to the card and top up as and when
required. Topping up the card is easy, you can do this over the phone,
on-line, at many shops and even some cash points allow you to do this.
PAYG is more suited to less frequent users.
Q
How do I find out my credit balance?
A
The service provider of the SIM card should have provided an information
pack with the card. This will give details of a short number to dial
in order to check your balance. These access codes differ between
mobile phone companies so please check the details specific to your
service provider. Key in your number, press the talk button and the credit
balance will be announced to you.
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