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Doro Eliza, Service Manual

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 DORO ELIZA

 

DIGITAL SMARTCARE HUB

 

 

 

 

 

 

 

 

 

 

 

 

Service Manual | Technical Handbook 

v 1.3

 

Summary of Contents for Eliza

Page 1: ...DORO ELIZA DIGITAL SMARTCARE HUB Service Manual Technical Handbook v 1 3...

Page 2: ...2 2021 Copyright Doro AB Rev D Doro AB J rgen Kocksgatan 1 B 211 20 Malm Sweden Corporate identification number 556161 9429...

Page 3: ...3 Cellular signal strength check 15 5 2 4 External antenna 15 5 2 5 Wi Fi 15 5 3 Ethernet 15 5 4 Connecting external equipment 16 5 4 1 I O connector 16 5 4 2 USB 17 5 5 External equipment 17 DESCRIPT...

Page 4: ...4 SERVICE MODE 56 10 1 Service mode functions 57 FAULT INDICATION 59 MAINTENANCE 60 12 1 Cleaning 60 12 2 Replacing the battery 60 12 3 Storing the Doro Eliza 60 ACCESSORIES SPARE PARTS 61 TECHNICAL D...

Page 5: ...onfiguration Protocol DNS Domain Name Server DDNS Dynamic Domain Name Server DTMF Dual Tone Multiple Frequency EAC Eliza Administration Tool FOTA Firmware Over The Air GSM Global System for Mobile HSD...

Page 6: ...Universal Mobile Telecommunications System 3G URL Uniform resource locator USB Universal Serial Bus VAC Volts Alternating Current VDC Volts Direct Current VoIP Voice over Internet Protocol VoLTE Voic...

Page 7: ...tems using radio and telecommunications are subject to interference beyond the user s control Products from Doro are designed to minimize the impact of such interference Nevertheless the user must be...

Page 8: ...ghts lit up Each indicator can light up in different colors depending on status and configuration Example with all indicators activated Green square touch button Yellow round touch button RED Integral...

Page 9: ...shing Note The Doro Eliza has a built in proximity sensor that makes the Circular yellow and Square green indicators dim if a hand or a finger is near the button if the button is programmed This only...

Page 10: ...r network connected N A N A N A N A N A Not lit No cellular data connection N A N A N A N A N A Lit up Yellow key activated Flashing Lit up Lit up Lit up Lit up N A Green key activated Flashing Lit up...

Page 11: ...11 4 3 Doro Eliza bottom view Bottom with battery lid in place Bottom lid removed battery visible Bottom with lid and battery removed SIM slot visible...

Page 12: ...e Doro Eliza Turn the Eliza ON by sliding the ON OFF switch to I The Doro Eliza should start up shortly by lighting up the POWER and STATUS indicator Note After Eliza has been switched on it may take...

Page 13: ...l data b IP on Ethernet or Wi Fi VoIP IP social alarm protocol and additional data 3 IP connection through GPRS UMTS HSDPA 3G or LTE incl VoIP 4 Voice connection through GSM and or 3G 5 IP connection...

Page 14: ...this tab is to make sure that the SIM card is locked in its SIM holder Turn the Doro Eliza ON with the power switch After Doro Eliza has registered to the cellular network s the Status indicator will...

Page 15: ...and spare parts 5 2 5 Wi Fi Doro Eliza can communicate via a wireless home network to send an alarm For example send an alarm through a wireless router that has a broadband connection See section 5 4...

Page 16: ...an alarm input and an audio output The audio output is designed for a connection to a hearing aid loop system SLEEVE Ground RING R Alarm input Normally open TIP L Audio output for hearing aid loop sy...

Page 17: ...ck panel Available Doro USB accessories are listed in the Accessories and spare parts section 13 5 5 External equipment Doro Eliza supports DORO radio accessories working on the social alarm frequency...

Page 18: ...rogrammed An alarm to an ARC is identified by an alarm ID that is programmed in Doro Eliza alarm to a standard telephone is identified through the caller ID The receiver can establish a speech connect...

Page 19: ...nection Disconnection of an alarm is made with the 0 key if the receiver is a telephone or by a disconnection command from an ARC Doro Eliza automatically disconnects the call after the programmed con...

Page 20: ...After every reset the timer will restart The inactivity alarm is cleared and the time will be recounted from the start at the following events Example expecting certain activity of the client during...

Page 21: ...r locally programmed with a computer Personal radio triggers and other radio triggers accessories can be paired directly on Doro Eliza without the use of a computer Doro Eliza can be preset with a tem...

Page 22: ...ng and releasing the red integral alarm button once on Doro Eliza The successful pairing is confirmed with an audible signal Note Repeat the steps above to add more radio triggers accessories Steps to...

Page 23: ...24 7 and it is always possible in real time to see the status of your Doro Eliza To be able to administrate the Doro Eliza you must be logged on to i care online username and password are provided by...

Page 24: ...rameters one can use templates that are pre configured for specific use i e contacts ARC etc Default template Choose a desired template name Select to what organization the template shall be connected...

Page 25: ...25...

Page 26: ...26 Template Choose from previous saved templates Set a Template Name Having chosen a template it is possible to change parameters...

Page 27: ...a template from an online Doro Eliza s template Set a Template Name Choose an Organization Set the serial number in the box of the desired Eliza to be used Press Read Product Change the desired param...

Page 28: ...s Disabled High Medium Low Default High Cellular Pin Code Pin code for SIM card Note You need to use a mobile phone to change or activate a pin code Cellular Access Point Name APN Address to the Netwo...

Page 29: ...Default value CHAP PAP Auto Cellular Authentication Username User name to access APN Cellular Authentication Password Settings Max 16 characters Cellular Mobile Technology Settings 2G 3G 4G Default 2G...

Page 30: ...l Settings Disabled Low Medium High Default Disabled Cellular Ping address period and Max Ping loss Ping address Default 1 1 1 1 1 1 1 1 is a public DNS resolver that makes DNS queries faster and more...

Page 31: ...ettings See section Accessories and spare parts for USB WiFi dongle Wi Fi Priority Settings Disabled High Medium low Default Disabled Wi Fi Service set identifier SSID The name of the wireless network...

Page 32: ...ion Default None Wi Fi Password Wi Fi Manual Network configuration Settings Manual Static IP adress Netmask set depending on IP address chosen Gateway The router interface connected to the local netwo...

Page 33: ...tbeat port Default port 4060 Heartbeat interval Time between activity messages ping to the ICO service must be activated if remote administration from i care online is used Settings Disabled 2 60 minu...

Page 34: ...34 Configuration address The server address used by ICO to upload download configuration Configuration port Default port 443...

Page 35: ...hernet priority Settings High Medium Low Disabled Default Medium Network configuration Settings Manual Automatic DHCP Default Automatic DHCP Manual network configuration IP address Netmask Gateway Pri...

Page 36: ...36 Ping address Default 1 1 1 1 Ping period Settings 5 600 seconds Default 10 Max ping loss Settings 1 10 Default 3 Log Settings Settings 0 10 Default 5 Rotation size Settings 0 10240 Default 2000...

Page 37: ...Reduce log size Settings On off Default On Drop duplicates Settings On Off Default On System log Settings Volatile Persistent Default Volatile Device log Settings Volatile Persistent Default Persiste...

Page 38: ...that Doro Eliza waits before call out after that an alarm is activated Sends an audible signal every 30 seconds during set time before call out Settings 0 99 seconds Default value 0 Call attempt durat...

Page 39: ...of call attempts The number of call attempts the Doro Eliza makes before the alarm is cancelled if it is not getting any answer Settings 1 99 attempts Default value 15 Function Monitoring Test alarm...

Page 40: ...way Check In Check Out Settings 0 999 hours Default value 0 off Pre alert time for inactivity alarm If set the Doro Eliza will raise a signal every 60 seconds for the set time before the inactivity al...

Page 41: ...time Doro Eliza will emit a beep every 30 seconds until acknowledge is done by pressing the cancel button Selectable 0 99 minutes Default value 0 minutes Silent during call out Specifies if Doro Eliza...

Page 42: ...of the alarm that one has arrived back When Home alarm is activated in conjunction with Inactivity alarm the Inactivity alarm timer is activated This function will override any other programmed funct...

Page 43: ...e from client The yellow button will now function as a Check Out and the green button as Check In If the Check out has not been done after 4 hours an automatic reset will be done default Settings Defa...

Page 44: ...44 Time zone Daylight saving time automatically updated Settings European capitals ETC UTC UTC Greenwich ETC GMT...

Page 45: ...t again Settings N A Default value Yes Pre alert time for inactivity alarm Warning tone that alert before an inactivity alarm is being sent Doro Eliza gives a tone signal once every minute during the...

Page 46: ...sfer SCAIP Used with receivers capable of handling SCAIP Cellular alarms or SCAIP via Ethernet Broadband Cellular Alarm with telephone analogue alarm receiver identified by Eliza s phone number Not re...

Page 47: ...47 Call sequence Settings of what contacts are used and in which order they shall be called Settings 1 10 Default value Disabled...

Page 48: ...bles user to make voice calls over the internet using VoIP Adding to this via SIP Trunking users organizations are enabled to place calls through the Public Switched Telephone Network PSTN Settings fo...

Page 49: ...alarm from radio triggers shall be activated Radio trigger Enzo Alarm button short press Programmable see Alarm type list Alarm button long press Programmable see Alarm type list Serial number The ra...

Page 50: ...g which alarm type selectable 1 320 should be sent when the radio device is activated and if test alarm from the radio triggers should be activated Default values Alarm button short press Alarm type 1...

Page 51: ...transmit a test signal every 11th hours if this is activated If no test signal is received within the set Radio test transmission time a missing radio test alarm report will be sent to the ARC Exampl...

Page 52: ...tation Settings 0 10 Default 5 Rotation size Settings 0 10240 Default 2000 Reduce Log Size Settings On Off Default On Drop duplicates Settings On Off Default On System log Settings Volatile Persistent...

Page 53: ...53 Device log Settings Persistent Volatile Default Battery log Settings Persistent Volatile Default Persistent Note Do not change if not demanded from Careium development team...

Page 54: ...No 7 Intruder alarm No 8 System alarm No 9 Smoke alarm Yes 10 Emergency alarm Yes 12 Reset Stop No 1 13 Panic alarm No 14 Inactivity alarm Yes 15 Active alarm No 16 Battery alarm radio trigger No 17...

Page 55: ...es 260 Lighting circuit monitor No 265 Heating system monitor No 270 Heat detector high temperature No 271 Heat detector low temperature No 272 Heat detector temperature rate of rise No 273 Temperatur...

Page 56: ...a Service mode to Check Cellular signal strength Erase radio trigger s all Reset all parameters on Eliza Default Choose between Internal or External antenna Select speaker volume To exit the Service...

Page 57: ...ay Signal strength 5 Press the Main Integral alarm button once 6 The actual signal strength will be presented Erase radio trigger s 1 Press and release the radio pairing button twice 2 A synthetic voi...

Page 58: ...he Yellow button three times 4 Press Main integral button once 5 A voice will present what type of antenna is selected 6 Press Green button and choose what antenna to use 7 Press Main integral button...

Page 59: ...9 FAULT INDICATION Mains power loss The power indicator starts to flash and Eliza starts to beep Data connection loss The sign is lit Ethernet cable disconnection The ethernet indicator LEDs turns off...

Page 60: ...evice to OFF on the power switch Open the battery lid Localize the battery and use for example a suitable plier tweezer between the two mating connectors to separate them e g do NOT pull on the batter...

Page 61: ...pter USB Male v2 7723 Network cable Cat 5e 3 0 m 7813 USB cable Type A micro Type B 100062 External antenna MACAB Antenna Pro 1000 100060 MACAB Antenna Pro 5000 100056 Spare parts Type Art no Power su...

Page 62: ...nication GSM 2G UMTS HSDPA 3G LTE 4G Ethernet Wi Fi Alarm Protocol SCAIP TS 50134 9 and voice call additional on request with TLS support Radio frequency band 869 20 869 25MHz Radio receiver category...

Page 63: ...ano USB adapter Supports IEEE802 11b g n version 1 3 4 Encryption 64 128 bit WEP WPA WPA2 WPS compatible ZigBee Complies with radio standard IEEE 802 15 4 Will be enabled in future releases USB USB 2...

Page 64: ...Complies with IP67 Radio frequency band 869 20 869 25MHz Radio frequency power Max 10 mW 10 dBm Equipment class Class 1 radio equipment Environment This product is intended for indoor use in a normal...

Page 65: ...rs To the extent permitted by applicable law Doro or its licensors shall in no event be liable for any loss of data or income or damages of any kind whatsoever and how they may arise Open Source Licen...

Page 66: ...s This symbol on the product itself its accessories or instructions for use means that the product and its electronic accessories e g chargers headsets USB cables must not be disposed of with ordinary...

Page 67: ...ns mercury cadmium or lead exceeding the reference levels of the EU Battery Directive 2006 66 EC If the batteries are not disposed of properly these substances may harm human health or the environment...

Page 68: ...is the preferred configuration tool as it is web based and remotely accessible 24 7 it contains all features in a user friendly design However it is possible to utilize the built in technical administ...

Page 69: ...unit and turn ON the unit with the power switch both located on the back side of the unit 17 1 3 Launch the Administration console Open any browser Google Chrome Internet Explorer Microsoft Edge Mozi...

Page 70: ...ritten in a special way below are some examples 17 1 5 Contacts Contacts to call when an alarm is triggered Example on valid contact strings Contacts to call when an alarm is triggered Example on vali...

Page 71: ...doro1 doropartner com 5060 acode 12345678 tel 44987654321 ScaIP GSM with specified port number and callback number scaip n user host port acode a tel number callback tel number sip or MSISDN number sc...

Page 72: ...5 accounts user is a username host is a hostname or IP address port is the port number on the server if not specified default port 5060 is used acode is the alarm code 17 1 6 Sip accounts Sip account...

Page 73: ...7 event from radio trigger allowed value between 1 320 L radio trigger location if SCAIP protocol is used allowed value between 0 999 Example of a paired Enzo radio trigger 08156989 test on dnd 00 00...

Page 74: ...quence list Call sequence list 1 will use Contact 1 Call sequence list 2 will use Contact 3 Call sequence list 4 will use Contact 2 Alarm type 8 9 14 and 15 will use Call sequence list 1 Alarm type 7...

Page 75: ...l sequence list only with same alarm type add a comma sign between the contact numbers Note After Eliza has been connected to a computer it may take up to 90 seconds before configuring can be done via...

Page 76: ...76 www doro com...

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