Warranty and Service of dormakaba (Door Lock)
Thanks for purchasing
dormakaba
smart
locks. We
provide
warranty
services for our door lock products.To protect your rights, please read the
following guarantee
clauses carefully.
1. We provide one year free warranty for the door lock
purchased
from our
authorized sales channels and
which
is
correctly
used
from the date of
purchase.
2. We do not provide warranty services for the products bought from non-
authorized dealers, although the products is
under“dormakaba” branding
.
3. Bar code is affixed on the Warranty Card and the product. Please make
sure that the bar code is intact when you purchse
our
lock,
and
ask the
seller for an
invoice and keep it properly.
4. After installed the lock, please request the installation staff to fill out
the Installation Receipt on
the
service
card, then
seller
will
register
product information according to the Receipt. Warranty Card and invoice
are required for warranty
service. If
the
product
isn’t
registered
and
invoice isn’t available, we can
provide 15 months
of
warranty
if
a
bar
code
can
be
provided
,
otherwise
we
doo
not
provide
warranty
service
.
5. Please contact our sellers or call our service hotline, our authorized unit
will provide warranty services
if
you
need
support
service.
6. Other cases are
not covered by warranty:
Warranty expired;
Product model and bar code on the Warranty Card do not match the
product;
Warranty Card or bar code is amended without permission;
Product installed by unqualified personnel and
in
malfunction;
Product is disassembled or modified without permission;
Damage caused by force majeure (earthquake, fire, flood, etc.).
Please refer to our official website, official WeChat platform, or call our
service hotline 4008-868-188 for more information of the warranty
clauses.
Kaba (China) Technologies Limited
Manufacturing base: 5F, Block 2, IOT Inustrial Park, No. 4012, Wuhe Avenue, Bantian Sub-
district, Longgang District, Shenzhen
,
China
T/ +86 755 6661 8999 F/ + 86 755 8254 2855
①
②
③
④
⑤
⑥
38