20
Troubleshooting
EN
Please contact DOMOOVA technical department in the following
cases:
•
If the appliance has been dropped, damaged or come into
contact with water.
•
If the power cable is damaged.
•
If the battery is defective.
Table: Malfunctions and possible causes
To prevent malfunctioning, regularly empty and clean the dust bin,
motor unit and accessories.
No.
Malfunction
Cause
Solution
01
The appliance does
not switch on.
1.
Overheating.
2. The appliance is
in safety mode.
1. Clean the dust bin.
Check that nothing
is blocking the
accessories.
2. Wait a few minutes so
that vacuum returns to
a normal temperature.
02
The appliance will
not turn off.
1.
Battery level is
low.
2.
Overheating.
1. Charge the appliance.
2. Wait for the appliance
to return to a
temperature below
65°C.