
16
Rev. E, Mar. 3, 2015
Troubleshooting
No Pain Relief
If you are not receiving pain relief, or the relief is short lasting (under one day), then
contact customer service at 1 (800) 567-7246 or email [email protected]. Please
allow a minimum 24 hour response for emails.
Pain Worsens after DNS OTC application
Call customer service immediately and request free consultation with one of
our trained therapist: 1 (800) 567-7246.
Caution:
If after 3 DNS OTC applications, your condition is still aggravated,
discontinue use and call customer service at 1 (800) 567-7246.
Warranty
Dolphin Neurostim
™
OTC
comes with a 1-year warranty, If your device
malfunctions due to defective materials and/or workmanship, it is fully
guaranteed for one year from the date of purchase, providing:
The enclosed warranty card is mailed to Acumed Medical Supplies Ltd.
•
within 10 days of product purchase;
The DNS OTC is returned for servicing to Acumed Medical Supplies Ltd.;
•
The DNS OTC is not misused, altered, or serviced by any person or entity
•
other than Acumed Medical Supplies Ltd.;
The DNS OTC is used according to these instructions and in the manner
•
intended.
Service
If your DNS OTC requires servicing please contact Acumed Medical Supplies
Ltd. for a Return Authorization (RA) form and shipping instructions.
Toll-Free Number:
1 (800) 567-7246
Local Number:
1 (416) 253-6060
Email: