Dolphin bc2002w, User Manual

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Dolphin Three Year Warranties www.dolphindispensers.co.uk
Dolphin Hand Dryer 3 Year Limited Warranty
• Year 1: full repair service (parts and labour)
• Years 2-3: parts only warranty (labour not included)
• Beyond year 3: replacement parts are available through our parts supply service.
1. Warranty Terms and Conditions
1.1 The Warranty becomes effective at the date of purchase (or the date of delivery if this is later).
1.2 In the event of a Warranty claim, you must provide the hand dryer serial number and proof of delivery
and/or purchase before any work is carried out. Without this proof, any work carried out will be
chargeable.
1.3 In the event of a Warranty claim, we must be given the opportunity to inspect the product, should we
request to do so. Additionally, we may request photographic evidence.
1.4 The repair or replacement of your product under warranty will not extend the period of Warranty.
1.5 The product must have been installed, used and cared for in accordance with our instructions for care
and maintenance.
1.6 Where our on-site investigation reveals that the reported fault is not due to a manufacturing or material
defect, a call out charge may be applied.
1.7 The Warranty provides benefits which are additional to, and do not affect your statutory rights as a
consumer.
2. What is covered by the Warranty?
2.1 In the first year, the repair or replacement of your Dolphin Hand Dryer, if it is found to be defective due to
faulty materials, workmanship or function within the Warranty period.
2.1.1 The decision to repair or replace your product is at the sole discretion of Bell-Chem Products
Ltd. If any part is no longer available or out of manufacture, Bell-Chem Products Ltd will replace
it with a functional replacement part.
2.1.2 In the event that repair or replacement is not feasible, the original purchase price will be
refunded.
2.2 In years 2-3, the replacement of failed parts
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. Labour is not included. The most appropriate option of the
following will be undertaken, dependent upon the circumstances.
• provision of spare parts – cost free.
• on-site support/repair – labour chargeable.
• return to us for repair – labour chargeable.
• replacement with a reconditioned unit.
3. What is not covered by the Warranty?
3.1 Normal wear and tear.
Note: Motor brushes are subject to normal wear and tear through usage. These parts are covered under
the Warranty for 2 years from date of purchase (labour not included). Thereafter, replacement parts are
available through our parts supply service.
3.2 Faults caused by misuse, modification, misapplication, neglect or wilful or accidental damage.
3.3 Faults caused by incorrect installation.
3.4 Faults caused by incorrect voltages or installation in areas that require a higher IP rating than offered by
the dryer.
3.5 Repairs or alterations carried out by parties other than Bell-Chem Products Ltd or its authorised agents.
3.6 Damage or malfunction caused by inappropriate cleaning, or lack of necessary cleaning. (Please refer to
our instruction manual for guidance.)
3.7 Consequential damages of losses
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Exceptions apply – see clause 3.1