Troubleshooting
If your pet enters the avoidance area without responding to the correction signal,
make sure that both the transmitter and the receiver collar are “on” and working. If
both the transmitter and the receiver are functioning properly, you may need to
increase the signal range on the transmitter or the correction level on the collar.
Reminder:
Never adjust the transmitter while your pet is wearing the receiver collar.
Receiver
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Check to see if the transmitter is plugged in, turned “on” and is displaying a green
light.
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Take the receiver collar off the dog and check the receiver by placing the test light
on the contact posts while holding the receiver next to your wireless transmitter or
next to the boundary wire. If your test light lights up, your receiver is working
properly. Be sure not to touch the contact posts.
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Ensure that the contact points on the receiver collar actually touch your pet’s skin;
tighten the collar as required.
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Be sure the battery is inserted correctly.
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Replace the battery if necessary.
Transmitter
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Check to see if the transmitter is plugged in, turned “on” and is displaying a green
light.
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Make sure that the power cord is securely plugged into both the transmitter and the
wall outlet.
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If you are using a model with a boundary wire, make sure the signal is being
transmitted through the wire:
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Check to make sure the wire is properly connected to the transmitter.
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Check to see if there is a break in the boundary wire.
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Check to see if the end of the wire (the end not connected to the transmitter) is
properly spliced to complete the signal loop.
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Check the range adjustment on the back of the transmitter as well as the distance
the wire is separated to create the signal field. You may have too small a range or
too small a signal field thus allowing your pet to get too close to the boundary area
before receiving a warning.
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Troubleshooting