Type-C to HDMI(4k/60Hz)/USB-AX2/SD/TF/RJ45/PD Charging with DP1.4 Alt mode
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5.ADDITIONAL INFORMATION
SOMETHING ABOUT 4K 60HZ OUTPUT, PLEASE KINDLY NOTE:
1. Our products support up to 4K @ 60Hz and are backwards compatible with
4K @ 30Hz, 2K @ 60Hz, 1080p @ 60Hz
2. 2.4K @ 60 Hz is only available for laptops with activated DisplayPort 1.4 and
8K. If your laptop is DisplayPort 1.2 it can only reach 4K @ 30 Hz
3. To achieve a display result of 4K@ 60Hz, please ensure that both the
connected device and display are the same resolution as well as the HDMI
cable
IF THE HDMI PORT DOESN'T WORK, PLEASE KINDLY TRY THE
FOLLOWING STEPS:
1. Check that the connected USB-C port on your device supports DP Alt mode
2. Try a different computer and HDMI cable to see if the problem persists
3. Plug your HDMI cable straight into your device and see if you can get a
stable connection. If you can't establish a stable connection, the problem is
your HDMI cable
4. Verify that your monitor is configured to the correct input (HDMI)
DOCKTECK BRAND GUARANTEE:
Dockteck is specialized in providing kinds of USB C hub for working or living.
With the purpose of creating a better life, we are dedicated to providing
high-quality and functional products that make life simple and more
convenient.
We Confident to Offer All Buyers with Items 24 Months warranty, lifetime
technical support, and friendly customer service. If you have any further
problem about our product or service, kindly contact at any time.
