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within (48) hrs of receipt to your DNA Dealer. Keep all original documents and packing
materials to insure freight damage claim resolution. Any merchandise that has been
altered, or modified from its original OEM condition. DNA LLC is not responsible for any
items left in protective covers or cases, (We strongly advise that all personal items such
as chords, cables, tuners, etc. be removed!) freight charges to and from the factory or
an Authorized service center on customer owned goods, any and all charges incurred
from priority service requests (Rush Service) or priority shipping for replacement parts.
Any and all charges if no problem is found.
Factory Service Terms
Return Authorization
All items being returned for any reason must have a Return Merchandise Authorization
number. This RMA # must be placed on the outside of the carton of the item being
returned or the carton will be refused upon delivery. Please contact your local dealer for
a return merchandise authorization number in the event your equipment is in need of
factory service. Dealer stock items than cannot be repaired on site will be returned to
the dealer freight prepaid.
Field Service Terms
An Authorized DNA Warranty Service Center must perform any and all field warranty
service work. Customer will not pay for parts and/or labor provided the problem found is
within warranty guidelines. Proof of purchase must be provided at the time of service
request. Transportation charges to and from the Authorized Warranty Service Center
are the responsibility of the customer. Rush service charges and special freight charges
for required parts are not covered under warranty and are also the responsibility of the
customer. If a unit is not easily transported to an authorized service center, the
customer is responsible for technician travel charges. Any charges for labor or
processing when no problem is found are also not covered under warranty. Any charges
incurred for work performed by an unauthorized service center are the responsibility of
the customer.
DNA LLC
www.dnaamps.com
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