eBox-2300SX-NWP User’s Manual
17
DMP Electronics Inc.
E-mail: [email protected]
Http://www.compactpc.com.tw
Chapter 5 W
ARRANTY
T
ERMS AND
C
ONDITIONS
Warranty
The warranty terms for eBox-4300 are twelve (12) months from the beginning on the date of invoice. During the warranty period, DMP
Electronics Will repair replace the product covered under this limited warranty.
5.1
Service and Support
DMP Electronics Inc. provides the technical support for hardware problems with your system throughout the warranty period. The
technical support service is limited to configuration and operation of eBox-4300 sold by DMP Electronics Inc. The technical support
service does not offer software tutoring or training.
5.2
Return Merchandise Authorization
（
RMA
）
policy
If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support service to obtain an RMA
number before attempting to return any part. Please refer to your nearest dealer for
To obtain an RMA number, Purchaser must follow procedures as below
：
1. Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. DMP Electronics Inc. must receive all Returns before a replacement will be sent.
5. The repair cost is depends on the parts, the damage reasons, and whether under warranty period…etc. The Seller will charge the
Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to Media Stream Tech. is charges to Purchaser account and accompanied by an RMA number. Any Returns with
freight collect will be refused and returned to you. After Repairing, the cost of freight will be paid by Seller.
8. DMP Electronics Inc. must receive all returned goods within the warranty period.
5.3
Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty. DMP Electronics Inc. shall not be
liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP Electronics Inc. will ship the
repaired or replacement product(s) to Purchaser by freight prepaid. Purchaser assumes the risk of loss. DMP Electronics Inc. shall not
be responsible for failure of the delivery service to make on-time delivery.
