DISH Tailgater VQ4900, Owner'S Manual

Page: 24 / 32

Page 22
TROUBLESHOOTING
Symptom/Message Possible Cause Troubleshooting
Receiver is stuck on
“SYSTEM INFO” screen.
Access card is not fully seated in
receiver slot .
Fully insert access card in receiver slot . On a
ViP211z, this is located behind the front panel
access door on left side of receiver .
Complete Signal Loss - 015 Obstructions to the DISH Tailgater
Pro’s view of the southern sky, such
as tree branches, severe rain, etc .
Coax cable not connected properly
between your receiver and the DISH
Tailgater Pro .
You have selected a local channel but
are outside of its spot beam area .
DISH Tailgater Pro has been moved .
1) Make sure nothing is blocking the DISH
Tailgater Pro’s view of the southern sky,
such as tree branches, severe rain, or other
obstructions .
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is
connected properly and hand tightened .
3) Unplug the power cord of your receiver for 10
seconds and plug it back in . It may take up to
5 minutes for your receiver to power back on .
4) Verify you have selected a nationally
broadcast channel (CNN, ESPN, etc .) .
If DISH Tailgater Pro has been moved, initiate a
new scan .
No Satellites Found - 151 Obstructions to the DISH Tailgater
Pro’s view of the southern sky, such
as tree branches, severe rain, etc .
Coax cable not connected properly
between your receiver and the DISH
Tailgater Pro .
1) Make sure nothing is blocking the DISH
Tailgater Pro’s view of the southern sky,
such as tree branches, severe rain, or other
obstructions .
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is
connected properly and hand tightened .
3) Unplug the power cord of your receiver for 10
seconds and plug it back in . It may take up to
5 minutes for your receiver to power back on .
Partial Signal Loss - 002 Obstructions to the DISH Tailgater
Pro’s view of the southern sky, such
as tree branches, severe rain, etc .
1) Make sure nothing is blocking the DISH
Tailgater Pro’s view of the southern sky,
such as tree branches, severe rain, or other
obstructions .
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is
connected properly and hand tightened .
3) Try changing the channels to see if you are
able to view live video .
4) Unplug the power cord of your receiver for 10
seconds and plug it back in . It may take up to
5 minutes for your receiver to power back on .