Hopper Joey System Activation and Setup
Ver. 032312 Page 2 of 4
Joey Installation and Activation
• Do not connect coax cables or a power source to any Joey until the
Hopper displays live TV and the Joey software has downloaded
successfully to the Hopper
• To confirm the Joey software has successfully downloaded, while
viewing live TV on the Hopper access the Network Setup Menu
1. Select the Blue Short Cut Button on the remote control
2. Select the “Tests” tile
3. Select the “View Counters”
4. Page down to “Client ID 1”
5. Verify the “Client ID 1” field is populated
• Once the “Client ID 1” has populated, plug in the Joey and continue
following the installation wizard steps
• Complete the remote pairing step before installing the next Joey
o
This prevents pairing remotes to multiple or incorrect Joeys
Attention 1303 (Joey: Linking Error)
This message only appears if the coax was plugged into the Joey before
the Hopper displays live TV.
•
Unplug the Joey from AC power
•
Disconnect the MoCA coax cable
•
Plug the Joey into AC power
•
Wait for the installation wizard to appear
•
Unplug the Joey from AC power
•
Re-connect the MoCA coax cable
•
Plug the Joey into AC power
•
Follow the installation wizard steps
