ElitePRO Getting Started Guide
11
Note: If these operations do not proceed as described, check the
Problem Solving
section or the
Troubleshooting FAQ
for suggestions as to how to proceed.
Problem Solving
Refer to this list of common problems if you have trouble getting through this
Getting Started Guide. You can also consult the
Troubleshooting FAQ
in the User
Guide for additional information or use any of the support options listed at the end
of this guide.
Solving common problems
The duplicator won’t power on.
The ElitePRO duplicator has two power switches—a master switch on the back of
the cabinet next to the AC power cord input and a power switch on the left side of
the cabintet. Ensure the master switch is in the On position (1) before pressing the
power switch on the left side of the cabinet.
The duplicator drops discs or won’t pick them up from the spindles or trays.
Sometimes the alignment of the duplicator pick arm is affected during shipping. To
ensure that the pick arm is properly set up to move discs from point to point, refer
to the procedure titled
Setting positions
in the User Guide.
The duplicator repeatedly rejects the blank discs that I’m trying to use in copy
operations.
Make sure that you’re using recordable CD discs with a CD master and record-
able DVD discs with a DVD master. Also, the quality of the media and the selected
recording speed can affect the rejection rate. Try using higher quality media (such
as Disc Makers recordable discs) or setting the maximum recording speed lower
during copy operations.
The duplicator robotics will not complete operations as directed and sometimes
the movements of the pick arm are erratic.
The optical sensors contained in the duplicator can be affected by very strong
light—either direct sunlight or strong artificial light. Try moving the unit to a loca-
tion that is not as bright to see if this resolves the problem.
When I try to run FlexWare, a message appears saying that the Autoloader has not
been detected and the software won’t start.
FlexWare must be able to recognize the Autoloader each time the program starts.
Check to make sure that all cables are properly connected and restart the system. If
this doesn’t work, try reinstalling the software from the FlexWare installation disc.
ElitePRO_Getting_Started_03.indd 11
2/20/06 4:40:09 PM