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DirecTV L14, User Manual

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Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV® Receiver. If you 
experience image freezes, audio freezes or blank screen, or the system won’t respond to front panel 
button or remote control, try one of these:

4  

Press the red RESET button on the rear panel of the DIRECTV® Receiver, then wait for program 
guide information to be acquired.

4

    

If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for 15 
seconds, then plug it in again. 

4

    

Running the System Test (later in this section) can also help you diagnose and solve many 
common problems.

System Upgrades

Your DIRECTV® Receiver is able to receive upgrades or modifications to some of its features and 
functions. These modifications will occur automatically, usually at times when the DIRECTV® 
Receiver would likely be turned off. If your DIRECTV® Receiver is on when an upgrade or 
modification is sent, you may experience a disruption in reception for a minute or two. Your 
reception should return to normal after the modification is complete. Your DIRECTV® Receiver 
must be plugged into the power supply to receive any upgrades. Do not unplug your DIRECTV® 
Receiver while an upgrade is in progress. Please consult the Upgrade Menu to find a schedule of 
upgrades or modifications planned by DIRECTV®.

You can find additional 
troubleshooting help at 
directvla.com.

TIP

Troubleshooting

Other Information

43

Summary of Contents for L14

Page 1: ...DIRECTV RECEIVER USER GUIDE Model L14 ...

Page 2: ...d please do not remove product covering The exclamation point calls attention to features for which you should read the enclosed literature closely to prevent operating and maintenance problems Power Consumption 12 V 1 5 A 18 Watts Important Safety Instructions 1 Read these instructions 2 Keep these instructions 3 Heed all warnings 4 Follow all instructions 5 Do not use this apparatus near water 6...

Page 3: ...ning liquid on top of it Ensure proper ventilation the vent slots on the DIRECTV Receiver must be left uncovered to allow proper airflow to the unit Blocking the airflow to the unit could impair performance or damage your DIRECTV Receiver and other components Do not stack electronic components or other objects on top of the DIRECTV Receiver Also do not stack the DIRECTV Receiver on top of a hot co...

Page 4: ...n the middle once connected Try not to coil any twin lead cables and keep them away from A V cables as much as possible Never insert objects of any kind into any openings in the DIRECTV Receiver other than the DIRECTV Access Card as detailed in this chapter Place it on a flat hard surface do not operate the DIRECTV Receiver on a carpet or other padded surface Always unplug your DIRECTV Receiver be...

Page 5: ...re not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To ensure correct operation use this DIRECTV Receiver only with the DIRECTV approved power supply unit provided If you use an unapproved alternative you will invalidate the warranty The model number serial number and electrical rating of your DIRECTV Receiver are on a label on...

Page 6: ...ected to your TV MODE SWITCH Slide Switch to control other equipment Left position controls DIRECTV Receiver Note Other equipment must be programmed individually RECEIVER TV ON OFF Turns both your DIRECTV Receiver and TV on off at the same time Notes Remote must be programmed for your TV to use this function Receiver still records when off MUTE Turns the Sound on or off VOLUME Rises or lowers the ...

Page 7: ...categories Press twice to display the General DIRECTV Program Guide ACTIVE Displays DIRECTV mosaic channel 100 Not available on all DIRECTV Receivers LIST Displays your TO DO list of programs Not available on all DIRECTV Receivers EXIT Exits any menu screens and Programming Guide to return to last channel viewed SELECT Selects any highlighted item ARROWS Allow you to move around in Program Guide a...

Page 8: ...the Right Connections 3 Hardware Reference 4 Getting Familiar 6 Choose Your Setup 9 Guided Setup Activation 15 Programming Your Remote Control 17 Chapter 2 What s On Watching TV 21 The Guide 23 Autotune 25 Pay Per View 27 Contents Contents viii ...

Page 9: ...dio Options 32 Category Sort 33 Pay Per View 33 Find By 34 Date Time 35 Favorites 35 Messages 36 Parental Controls 37 Chapter 4 Other Information Troubleshooting 43 FCC Customer Information 52 Remote Control setup Codes 55 Index 57 Icon Reference 61 Contents Contents ...

Page 10: ...2 Welcome 3 Making the Right Connections 4 Hardware Reference 6 Getting Familiar 9 Choose Your Setup 15 Guided Setup Activation 17 Programming Your Remote Control Chapter 1 ...

Page 11: ... DIRECTV service DIRECTV Pay Per View offers a handy choice in recent hit movies plus exciting live sports concerts and specials There are exclusive sports subscriptions for every taste and team Even access to 36 commercial free music channels To deliver this unique programming and enhance your entertainment experience the DIRECTV System has been designed to be simple and user friendly You ll find...

Page 12: ...n this User Guide Professional installation is highly recommended Your dish needs to be mounted in a position where it has access to the satellite signals and RG 6 coaxial cables must be run into the room s where your DIRECTV Receiver s will be located If you choose to install the dish yourself see the separate instruction manual that came with your satellite dish antenna Package Contents The foll...

Page 13: ...st signals from our satellites DIRECTV Receiver or Satellite Receiver Your DIRECTV Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming Access Card Contains information about your DIRECTV service It must be properly inserted for your DIRECTV Receiver to work and to activate your programming Hardware Reference ...

Page 14: ... for right audio and white for left audio If your TV has only one input for audio mono connect the left white audio plug to it RF Jack and Coaxial Cable F type An RF jack is used to connect the DIRECTV Receiver to your satellite dish or feed connection The RF jack on the DIRECTV Receiver is labeled SAT IN Note Be sure to use RG 6 coaxial cable when connecting from the satellite dish to the DIRECTV...

Page 15: ...POWER Turns your DIRECTV Receiver on or off Your DIRECTV Receiver still tunes and receives messages when powered off 2 REMOTE SENSOR The infrared sensor picks up commands from the remote control 3 ARROWS Use the arrows to select the previous or next channel 4 CARD SLOT The access card slot is located on the underside of the unit 1 2 3 6 4 ...

Page 16: ...te the access card that came packed with your DIRECTV Receiver materials On the underside of the unit insert the card facing upward fully into the slot To remove your DIRECTV Access Card On the underside of the unit place your thumb in the slot and slide the card out Getting Started 7 ...

Page 17: ...TV Receiver to the satellite dish antenna 2 A V OUT Use to connect to the AUDIO and VIDEO jacks on your TV or VCR 3 USB PORT For future use 4 RESET Many problems can be corrected by performing a simple reset of the DIRECTV Receiver 5 POWER Connects the DIRECTV Receiver to the external DC power supply with a rated output of 12 V 1 5 A 18 Watts 1 4 2 3 5 ...

Page 18: ...ollowing pages give detailed connection instructions Note that the back panels of your TV and other equipment may not exactly match those illustrated Connecting Your DIRECTV Receiver to the Satellite Dish Connect the RG 6 RF coaxial cable not included from your satellite dish to the jack labeled SATELLITE IN on the DIRECTV Receiver Choose Your Setup When working with cables be sure to connect corr...

Page 19: ...r VCR These connections are described on the following pages NOTE To obtain optimum picture quality make sure the DIRECTV Receiver is connected directly to the TV Connecting the DIRECTV Receiver to the TV through a VCR or DVD recorder is known to yield less than optimum picture quality particularly when viewing copy protected programming Note Choose Your Setup ...

Page 20: ...AUDIO L white and R red and VIDEO yellow A V input jacks on your VCR Then run an A V cable from the VCR s A V output to the TV s A V inputs This will allow you to watch videotapes 11 Getting Started Choose Your Setup TIP To switch between watching your VCR and watching video from your DIRECTV Receiver you may need to program the INPUT key on your DIRECTV remote See page 19 for info Some TVs also h...

Page 21: ...Chapter 1 12 Choose Your Setup 2 Television DIRECTV Receiver 1 3 4 AC IN A V CONNECTION The back panels of your equipment may not look exactly like those illustrated ...

Page 22: ... are not certain that the electrical outlets you are using are properly wired and grounded consult a qualified electrician before proceeding any further Plug the external power supply into the DC power jack on the DIRECTV Receiver plug the power cord into the external power supply and then plug all power cords into electrical sockets 13 ...

Page 23: ...Chapter 1 14 Choose Your Setup ...

Page 24: ...nd setup including positioning your dish and a system test If like most people you had your system professionally installed these functions have already been completed You may decide to set up change or adjust some of the settings later When you re ready press MENU on your remote press SELECT on Settings then select Setup TIP 15 Important In order to protect your TV screen from burn in a side effe...

Page 25: ...up processes are complete all that s left to do is activate your DIRECTV service Before you make the call be sure to 4Tune to Channel 100 and be sure you re picking up a satellite signal DIRECTV channel 4Have on hand your service address identification card and a valid major credit card 4 Note your access card and receiver ID numbers find these by pressing MENU then go to Settings and press SELECT...

Page 26: ... digit number that worked for your TV as a reference here 3 Press and hold SELECT MUTE for a few seconds until the LED blinks twice 4 Aim the remote at the device and press OFF The device should turn off If it does not repeat steps 3 to 4 trying each code for your brand until you find one that works 5 If the device turns off press SELECT to lock the code Programming Your Remote Control Getting Sta...

Page 27: ...ECT MUTE for a few seconds until the LED blinks twice 3 Enter 991 The LED blinks twice 4 Enter the device ID code 1 for TV 5 Aim the remote at the TV and press OFF The remote sends IR codes from the library to the selected device starting with the most popular code first 6 If the TV responds go to step 7 If the TV does not respond press CHANNEL UP CH UP The remote will try the next code Continue u...

Page 28: ...a few seconds until the LED blinks twice 3 Enter 960 The LED blinks twice Resetting the Remote Control for reference only To reset all functions of the remote control to the factory defaults follow these steps 1 Slide the mode switch to TV 2 Press and hold SELECT MUTE for a few seconds until the LED blinks twice 3 Enter 981 The LED blinks twice 19 Getting Started Programming Your Remote Control ...

Page 29: ...21 Watching TV 23 The Guide 25 Autotune 27 Pay Per View Chapter 2 ...

Page 30: ... either way you ll only be able to access those channels in your chosen DIRECTV programming package Use the black keys on the left side of your remote control to adjust volume up or down VOL or mute the sound MUTE The black keys on the right side can take you to the next channel numerically up or down CHAN or jump to the previous channel you watched PREV Use the Channel Lineup included in your Wel...

Page 31: ...TV messages in Messages 7 Parental Controls Parental Controls lock status Three states Locked unlocked and temporarily unlocked Music Channels Your DIRECTV service includes dozens of enjoyable continuous commercial free music channels with something for every taste Tune to these just as you would to any channel You ll see a special Channel Banner that initially displays the channel description for...

Page 32: ...n now or later change the channel find and purchase a pay per view movie or event or search for a program you re interested in Icons you may see in the Guide 4 Broadcast in letterbox 16 9 or widescreen format 4 All Day Ticket Pay Per View showings pay once watch all day G U I D E Press the GUIDE key twice to skip the Category Sort screen TIP What s On The Guide 23 ...

Page 33: ...tune to a program that is on now highlight the program and press SELECT Selecting a future program displays program information Pressing the INFO button has the same effect 4 Press INFO when you ve highlighted a show in the Guide to view a more in depth description and options Pressing INFO when you ve highlighted the channel name displays the channel s listing for up to 3 5 days 4 Press SELECT wh...

Page 34: ...n it starts To schedule a program for autotuning with specific options 1 Highlight a program that interests you and press INFO 2 Highlight and select Autotune A screen is displayed where you can set Autotune options for that program Follow the onscreen instructions to set the program to autotune as you wish 3 Select the Set Autotune button then OK on the confirmation screen If a program you select...

Page 35: ...totune options For all programs you can extend Autotune start and stop times for example start 1 minute before the program stop 5 minutes after the scheduled end of the program For programs with multiple episodes you can select whether to Autotune first run programs and repeats or just first runs Recording to VCR To record a program on your VCR make sure you ve connected your VCR properly to your ...

Page 36: ...Buy option and follow the onscreen instructions You ll get a reminder a few minutes before the Pay Per View s start time You can cancel your Pay Per View order for any reason as long as none of the program has been viewed Press LIST to display the To Do List Press SELECT on the Purchase item in the left menu Select the desired program and follow the onscreen instructions You can also order DIRECTV...

Page 37: ...29 Using the Quick Menu 29 Settings 32 Audio Options 33 Category Sort 33 Pay Per View 34 Find By 35 Date Time 35 Favorites 36 Messages 37 Parental Controls Chapter 3 ...

Page 38: ... you directly to a new screen To remove the Quick Menu at any time press MENU again Settings Selecting Settings in the Quick Menu displays a submenu of items that lets you customize adjust and keep track of your DIRECTV viewing experience Setup The Setup item in the Quick Menu displays the Setup screen where you can access the Info Test Satellite Setup Remote Setup Audio Setup Display Setup Access...

Page 39: ...Receiver has lost signal strength or you need to realign your satellite dish Access Card Follow the onscreen directions to replace your access card You will need your old and new access cards to complete this process Note DIRECTV will provide new access cards and instructions when necessary Reset From here you can restart the DIRECTV Receiver reset to factory defaults or reset everything 30 Settin...

Page 40: ...e Favorites Check the current status of your Favorites list s by clicking here and make changes if you like See page 35 for more details Parental Controls Check the current restrictions of your Parental Controls by clicking here and make any adjustments See page 37 for more details The Quick Menu 31 Audio Options ...

Page 41: ... for the program you are watching In either case press MENU while in Live TV then To change the default audio from the Quick Menu select Settings select Setup then select Audio To temporarily change the audio from the Quick Menu select Audio Options then select the audio track you prefer When the program is over or you change the channel the audio will change back to the default setting Another wa...

Page 42: ...to advance or reverse in 90 minute increments Press GUIDE to return to the regular Guide or EXIT to return to live TV Pay Per View This option enables you to check out DIRECTV Pay Per View listings by category While in the Guide press MENU then select Pay Per View You will see three choices for sorting the listings Choose All to display all current pay per view programs Movies will give you listin...

Page 43: ...er if you narrow your search by selecting subcategories just follow the onscreen instructions Once you ve found a program you re after all you have to do is highlight and select the title to display when the program is on Recent Finds If you d like to repeat a previous search select Recent Finds then select your search to view matching programs Note Keep in mind when you search with Find by only t...

Page 44: ...stomized Guide that shows only those channels you choose So you can have easy access to the channels you like best or perhaps a grouping of family channels just for the kids When you re using a Favorites list the Guide will only display those channels you ve chosen and you ll also only see those channels when you change channels using CHAN UP DOWN on your remote The Quick Menu 35 Date Time ...

Page 45: ...ss any channel you receive by keying in its channel number on your remote You can also edit or delete a list at any time Messages This feature lets you get messages from DIRECTV PRESS MENU to display the Quick Menu select Messages then select Edit Settings Select Messages from the left menu 36 Messages ...

Page 46: ...x Parental Controls Parental Controls enables parents to place certain restrictions on just who s watching what and require a passcode to view restricted programming Whether it s for mature content or spending amounts you re always able to keep limitations where you want them for the whole family Press MENU to display the Quick Menu SELECT Parental Controls then Edit Settings and you ll see the cu...

Page 47: ... then set the overall rating limit you wish to impose Brief descriptions of the ratings appear for your guidance Other Shows To block programming that has no rating such as news and sports and shows with a rating of None select the Other tab SELECT TIP For ratings limits and channel blocks as well as most other checkbox type items pressing SELECT toggles the item on and off when setting them up 38...

Page 48: ... save time if you wish to affect a large number of channels Spending From the left menu SELECT Spending then set your preferred spending limit for any single PPV purchase Simply key in the amount using the numbers on your remote Hours From the left menu SELECT Hours then set your preferred hours during which TV can be viewed You can set hours based on school nights and weekend nights Monday Thursd...

Page 49: ...ricted or attempts to spend or watch beyond limitations set He or she will not be allowed to proceed without the passcode Using your passcode you can easily override the limits Let me in Temporarily or permanently unlocking a restriction is easy To temporarily unlock a particular program 1 When any controls are currently activated Unlock Now will appear if you try to tune to a restricted program 2...

Page 50: ...locked turning the DIRECTV Receiver power off will relock the box If anyone tries to unlock restrictions using an invalid passcode there s a time delay that s added with each additional attempt to discourage them To change your passcode at any time 1 Press MENU SELECT Parental Controls then Edit Settings 2 Scroll down to Passcode and press SELECT 3 Enter your old passcode then enter a new one twic...

Page 51: ...43 Troubleshooting 52 FCC Customer Information 55 Remote Control Setup Codes 57 Index 61 Icon Reference Chapter 4 ...

Page 52: ...ystem Upgrades Your DIRECTV Receiver is able to receive upgrades or modifications to some of its features and functions These modifications will occur automatically usually at times when the DIRECTV Receiver would likely be turned off If your DIRECTV Receiver is on when an upgrade or modification is sent you may experience a disruption in reception for a minute or two Your reception should return ...

Page 53: ...TVs and VCRs let you toggle between video sources If you don t see the signal you think you should be seeing try using these buttons to toggle between the signals 4 Press the TV VCR button on the VCR remote or on the VCR s front panel 4 Press the TV INPUT button on the DIRECTV remote control 4 If problems persist turn off all equipment that is connected to your TV wait a few minutes then turn the ...

Page 54: ...e it is live by plugging in something else 4 Make sure the remote control is on DIRECTV mode and press POWER ON 4 Press POWER ON then press it a second time 4 Check batteries in remote control 4 Be sure remote control is pointed at remote sensor and front of DIRECTV Receiver is not blocked 4 Unplug the DIRECTV Receiver Wait five minutes Plug it in again Troubleshooting Other Information 45 ...

Page 55: ...aying and other lights appliances in your house do too you may have blown a circuit breaker or be experiencing a power outage 4 Consult an electrician if the problem is frequent or severe especially if other household appliances or electronics are affected DIRECTV Receiver turns on or changes channels unexpectedly 4 An Autotune may have been activated See page 25 4 Your TV s timer may have been ac...

Page 56: ...ont of the DIRECTV Receiver 4 Press the red RESET button on the rear panel of the DIRECTV Receiver Temporary loss of the satellite signal or Searching for Satellite Signal message 4 Your satellite system may be experiencing rain fade a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall Rain fade is usually brief lasting only as long as the heavy rain cloud condit...

Page 57: ... All Channels or enter the channel number manually My video and audio are out of sync 4 Try changing channels 4 Press LIST then EXIT 4 If neither of those work restart your DIRECTV Receiver Press MENU press SELECT on Settings then SELECT Setup Select the Reset item from the left menu and follow the onscreen instructions My DIRECTV Receiver is frozen on a single frame of a TV picture 4 If you are o...

Page 58: ...k dead or installed incorrectly Try replacing batteries 4 If you re entering a channel number that is less than four digits long the DIRECTV Receiver might wait two seconds before tuning to the channel Press ENTER after entering a channel number to tune immediately A remote control indicator light starts flashing The batteries in the remote control are running low and should be replaced soon Note ...

Page 59: ...with your DIRECTV Receiver run the system test It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your DIRECTV Receiver First make sure that 4 All connections jacks cables etc are in place correctly see Chapter 1 Getting Connected for more information 4 There are batteries in the remote control and they are working correctly 4 The access ...

Page 60: ...eck any of these potential trouble areas cabling pointing the satellite dish and access card 7 If you continue to have problems call DIRECTV Customer Service You should run a system test several times before concluding that there is a problem Occasional fluctuations in the or satellite signal can give temporary false readings 51 FCC Customer Information Other Information ...

Page 61: ...ible Party DIRECTV Inc 4 Trade Name DIRECTV 4 Type of Equipment DIRECTV Satellite Receiver 4 Model Number L14 Federal Communications Commission FCC This equipment complies with both Part 15 and Part 68 of the FCC rules This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable p...

Page 62: ...ing satellite dish antenna 4 Increase the separation between the equipment and the DIRECTV Receiver 4 Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected 4 Consult the dealer or an experienced radio TV technician for help 4 CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void t...

Page 63: ...evice This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the back of this equip ment is a label that contains a product identifier in the format US AAAEQ TXXXX DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Tel...

Page 64: ...7 11917 11919 11922 20240 20807 21035 21060 GOLDSTAR 10001 10002 10019 10030 10032 10106 10178 10409 11926 21237 Grundig 10037 10070 10195 10535 10672 Harley Davidson 10043 10179 11904 20000 Hewlett Packard 11088 11089 11101 11494 11502 11642 HITACHI 10016 10032 10038 10056 10095 10097 10105 10145 10151 10173 10227 10279 10409 10413 10577 10583 10797 11045 11145 11345 11445 11904 11960 20000 21247...

Page 65: ...11917 11919 11922 11948 11953 11958 12002 20240 20807 21013 21022 21035 21060 21193 SAMSUNG 10019 10030 10032 10037 10056 10060 10178 10264 10329 10408 10427 10482 10618 10702 10766 10812 10814 11060 11249 11312 11395 11575 11903 11959 20432 20899 21014 SANYO 10088 10107 10146 10154 10159 10208 10232 10339 10484 10799 10893 11142 20240 SHARP 10039 10093 10153 10157 10165 10220 10281 10386 10398 10...

Page 66: ... 45 49 DIRECTV Receiver Problems 43 Dish pointing coordinates 50 E EXIT key vi vii 33 48 F Favorites 22 24 25 31 35 48 FCC Customer Information 52 Find by 34 61 Fine Tuning the Signal 50 G Guide vi vii 21 23 26 27 33 43 48 61 Guided Setup 15 50 GUIDE key vii 24 33 I INFO key vii 22 24 25 27 Interactive Controls vi J Jacks iv 5 8 9 11 46 50 L Language 15 32 Language for audio 32 Lock 17 18 22 40 62...

Page 67: ...nel iv 8 9 12 Recent Finds 34 Remote control vi vii 3 6 11 15 16 17 21 22 24 29 33 35 36 39 43 44 45 47 48 49 50 55 61 Remote Control Codes 55 RESET 8 19 29 30 43 47 48 Restart 30 48 S Satellite Data Acquisition 16 44 Satellite Setup 29 50 Scheduler 31 61 Search 17 23 33 34 47 Settings 15 16 29 32 48 50 51 Setup 9 15 17 29 32 47 48 51 Setup Codes Remote Control 55 Showings 23 Spending limit 39 Sys...

Page 68: ...Other Information 59 ...

Page 69: ...mming subscription is required to operate DIRECTV System hardware Activate your DIRECTV programming today by calling DIRECTV 2010 The DIRECTV Group Inc DIRECTV and the Cyclone Design logo are registered trademarks of The DIRECTV Group Inc Due to restrictions imposed by copyright holders certain programming may include content protection measures that may restrict viewing in high definition and or ...

Page 70: ... front panel offer special functionality Scheduler Icons Shows an Autotune has been set for a future program or a present program is Autotuned Indicates an Autotune has been set for all episodes of an ongoing program Indicates an Autotune set for a present or future program conflicts with another scheduled program Shows an Autotune has been set for matching programs in a Find by Indicates a presen...

Page 71: ...are in the Inbox Shows that Parental Control limits are currently locked Shows that limits are temporarily unlocked Shows that there are no current limits imposed Indicates a rating level or channel that is blocked via Parental Controls Indicates a PPV program is available as an All Day Ticket replay Indicates program shown in letterbox format Denotes an error condition has occurred Chapter 4 Icon...

Page 72: ...502 2083201 ...

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